Attention: Business Owners and Managers…

Is Your Business Like a Leaky Bucket?

.How much business are you l

How much business are you losing as a result of a mediocre customer experience?

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Think about it…

  • You’ve a brilliant product
  • You’ve invested a small fortune in your sales and marketing
  • And hopefully you’re getting new sales

But…

  • How many of those customers buy all they could from you?

  • How many of those customers come back for a second, third or thirtieth time?

  • How many of those customers refer you to others? .

It really doesn’t matter how much new business you bring in; unless you can hang onto these customers you’re on an endless treadmill.

 

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Maximise your return on your marketing investment

But how?

Unless you’re delivering a 5 Star Customer Experience and a 5 Star Service you’re leaving a ton of potential profit on the table.

But… 5 Star Service and a 5 Star Experience doesn’t happen by accident.

To create magic moments for your customers your team need the knowledge, skills, authority and confidence to deliver a 5 Star Service. And I can I deliver customer service training for you …..but with an added twist. You see my 33 years’ training experience has taught me two critical lessons:

  1. That customer service training in isolation seldom works. It’s what happens before and after the training that’s just as important if you want to make a real difference. .
  2. Customer service training (or any other training for that matter) needs to be fun, interactive, relevant and engaging if you’re to spark your team and gain their buy-in so they’re excited to put their learning into practice. .

So if

  • you’re the owner or manager of an independent business where the experience your customers receive impacts their perception of value
  • you’d love to turn transactional buyers and casual visitors into raving fans and naturally loyal long term customers
  • you need your team to be fully engaged as they’re the ones who you’re dependent on to meet your customers’ expectations and impact the customer experience
  • you’d love your customers to spend more, come back more often or refer you to others
  • and have a genuine passion for what you do and really care about your customers and the experience they get

 

Then this is what to do next……

Get in touch and see if I can help. Simply click this link to set up a 15 minute no obligation call. red arrow Or if you don’t feel ready to chat just yet and would just like to get the ball rolling with a few ideas… Simply download my “21 Ways to Wow your Customers so they come back for more from the green box on the right….

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