Do your hotel staff know the score? ~ Part 1

There’s nothing more frustrating, and demotivating for staff than lack of communication and being kept in the dark. Unless people know what’s expected of them and what’s going on you’ll end up with an unhappy team, and ultimately an impact on performance levels and increased staff turnover.

Hopefully the communication starts with a thorough induction, which includes not only an outline of their job and what’s expected of them, but how their contribution fits into the bigger picture, the values and culture of the business and an insight into what happens in other parts of the business.

But recognise that a one-off training session will never be enough.

Your staff need to be kept up-to-date all the time.  They need to know what is going on in the business, and how this will affect them and they need feedback on how they are doing.  Here are four ways to keep your staff up to date and let them know their contribution is important and valued.

Tomorrow we’ll look at the importance of the daily briefing.

Good communication is key to effective leadership, and the skills needed will be covered in detail in my forthcoming online leadership coaching programme

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