Do your hotel staff know the score? ~ Part 3
Regular meetings – weekly, fortnightly or monthly give an opportunity to:
- Share ideas
- Give and get updates on what’s happening across departments, to encourage teamwork
- How the business is performing at operational level and any changes necessary or areas of focus
- Changes happening in the business and how these might affect staff (before they happened and the rumours take over)
- Give regular on going training or development
These type of meetings need to be two-way, (not the type of’ town hall’ address) and an opportunity for your team to have their say and put forward their ideas and suggestions. You may be pleasantly surprised at how resourceful they can be in finding solutions to problems. Often they add a fresh perspective.
Tomorrow we’ll cover one to one meetings.
Communication was one of the topics covered in “How to Give Your Hotel a Competitive Edge” series of interviews.