Hanging onto Talent ~ Part 5

Keep talking

Give constructive feedback -what have they done well and how it has contributed; where they have fallen short and how this can be improved.

Communication is a two-way process, not only do people need to know what’s going on, they want to be heard. Daily briefings need to include what’s happening that could affect the operation or the customer experience in any way (e.g. maintenance, staff shortages, unavailable products or services), as well as any feedback from staff on their observations or ideas. Let your team know how the business is performing, and what this means to them.

Having a happy and motivated team will not only help you retain your talent and reduce staff turnover, but will lead to better productivity and customer service, maintaining sales and controlling costs.

If you want to retain your best people you need to give them what they want.

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