How to get your team engaged in customer service

I’ve just posted the slides from my latest customer service webinar on SlideShare on

6 simple strategies for inspiring and engaging your team to deliver outstanding customer experiences

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This is what I covered….

  • The one thing you must have in place if you want your team to be meeting your (and of course your customers’) service expectations
  • How to ensure consistency so your customers receive the same level of service on each and every visit, leaving you confident that your team can cope without you, (so you can focus on working on your business rather than being perpetually sucked into the day-to-day operation and enable you to take a well-earned break when you need to)
  • The 3 key principles to get your team to take responsibility and use their initiative, taking the pressure off you
  • Five easy ways to reward your team and bring a smile to their face, keeping them engaged and motivated, but without costing you a fortune in bonuses or incentives
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