You know that frustration you feel when you ask someone in your team to do something differently, and although you know they know what to do for some reason they just don’t do it!
I managed to stall my car twice yesterday!
Not because I don’t know how to drive. It’s simply that I’d got out of the habit of changing gear, as I’d been driving an automatic for the past 18 months.
And it can be no different in the workplace. When you have not done something for a while people get out of the habit. So when you need them to go back to a previous way (maybe back to a standard that has recently slipped, or wasn’t such a priority for a while) you might need to build up people’s confidence again and start re-establishing the habit.
Of course when you stall the car you get instant feedback that you’re doing it wrong! But in the workplace it might be a little less obvious.
This doesn’t mean to say that you need to retrain people, but they night need a little bit of a helping hand, some feedback and maybe some coaching to get them back on track. And then keep an eye on them until the habit is firmly installed.