This week is customer service week.
Customer Service Week, which is always the first full week in October, is an opportunity to raise awareness of customer service and the critical role it plays in running a successful business.
For a businesses it creates the perfect opportunity to raise awareness within your own team of their vital contribution and to remind customers how much we appreciate their business.
So what have you been up to to demonstrate your commitment to delivering great customer service and a great experience for your customers?
Here are 10 ideas you could use…
- Have some fun and celebrate with your team in recognition of their contribution to delivering a great customer experience
- Remind your team of your customer service values and ask for their ideas on what else you can be doing to keep those values alive
- Hold a brainstorming session with your team and/or key suppliers to identify ways to add (even more) value for your customers
- Review your customer journey with your team and what ideas they have for making improvements
- Run a fun quiz with your team to see how much they really understand about your business, your customers, your products and what adds value for customers
- Pick up the phone to your most recent customers and ask for their feedback and what they think you can be doing to make your service even better
- Send a thank you card to your most valued customers to simply to say thank you to show you appreciate their business
- Invite some of your customers to a team event or out for lunch
- Tell your suppliers how you appreciate their contribution and thank them for their support in ensuring your customers get a great experience
- Enter your organisation for customer service awards relevant to your industry
So, what have you done this week to demonstrate your commitment to delivering great customer service?
Of course none of these ideas are limited to customer service week. So, hey, don’t worry if you’ve done nothing this week to mark the occasion. Pick one of them and do it next week instead. I’m sure your team or your customers won’t mind when you show your appreciation, just so long as you do it!