Attention owners of hospitality and tourism businesses

"How to ensure your first line managers manage"

Have your first line managers the right skills and confidence to lead and engage their teams, so they deliver a fabulous customer experience?

   Does this sound familiar?

You know when you identify some talent within your team and you promote that person to become a manager or supervisor.

But then they struggle with getting the best from their team?

It's all too easy to leave newly promoted managers to muddle along and learn on the job.

But this often leaves them feeling:

      • frustrated when they don’t get the response and results they want
      • overwhelmed with working things out by trial and error 
      • disillusioned when they don’t get the respect they feel they deserve
      • upset because they don’t know what they need to do to get the job done

Unless they get the chance to develop their leadership skills, to be given the resources and the opportunity to build their confidence we are leaving their effectiveness as a manager to chance.

Knocking their confidence in their ability.

And risk demotivating everyone else in the team as a consequence.

How can I help?

I work with hospitality and tourism businesses, helping newly promoted managers and supervisors to develop their skills and confidence.

So that...

 ...they can lead, engage and support their teams. 

This results in:

      • Your team are happier and more engaged in their work
      • They deliver a better customer experience
      • They are more productive
      • You have lower staff turnover
      • Your managers and supervisors are happier and more inspired
      • You are confident they can manage in your absence, leaving you to focus on other priorities

Let’s chat to work out the best development plan for your management team, so they get the best from their teams. 

Valuable Free Resources from Caroline

The service your customers receive and how this leaves them feeling is your single biggest marketing opportunity.
It becomes part of your brand and the number one way to differentiate your business from your competition.

Don’t leave it to chance.

Further to our ‘Box of Tricks’ training last year, we found ourselves in the fortunate position of promoting three members of the team to a more supervisory position. These were three very different individuals but facing the same challenges.

Having worked for us previously Caroline has a very clear understanding of The Bell brand and the tools a supervisor might need to work towards gathering. Caroline spent time gaining background knowledge on each member of the team, establishing what areas to cover that would be key to moving forward with their development.

Caroline in turn created a tailor made workshop to accommodate. The small group that attended the workshop gave some glowing feedback and explained that the support and reassurance they felt afterwards will really arm them with what is needed to overcome some tricky situations.

Some comments as follows demonstrate what an impact Caroline’s workshop had: “I feel so much stronger moving forwards” “ I learnt so much about the theory behind why we do the things we do and how to tweak them to better perform in my role” “ This workshop made me look at my job in a structured way and I feel confident when dealing with difficult situations now - I need to keep working at it but that’s ok”

I always recommend Caroline for a variety of training needs. Caroline’s style of training has worked particularly well in a supervisory capacity and sits well at this level. I have no doubt we will be calling for help again in the future.

Thank you Caroline.

Zoe Moody, The Bell Inn, Ticehurst

"I've learned that people will forget what you said,
people will forget what you did,
but people will never forget how you made th
em feel."
                                                                                                    Maya Angelou