My mission is to help businesses make the customer experience their key point of differentiation, so they become one of the 8%.
My aim is always to leave those businesses with the skills, resources and confidence to create a customer focused culture and manage their customer experience strategy in house, so they create a naturally loyal team who create naturally loyal long-term customers.
I have worked with Caroline for many years and therefore have complete confidence in her ability to identify the issues and come up with innovative long term solutions that add direct value to the business.
In my role as Food Service Director for Pride Catering Partnership, I had identified two distinct needs
1) Customer Care: A bespoke programme was put together by Caroline and in the first out let we have seen a tangible increase in Sales of around 10 % and an engagement of the team to drive these sales
2) Senior team value: Caroline has began work to ensure our senior team can understand and articulate our value to clients and customers. The first workshop has led to our team questioning what is value work and ensuring that they delegate more effectively. The positive feedback from our team, is that they are now focusing on added value activities and this is helping them manage their workload.
I would not hesitate in recommending Caroline to any business that want real client and customer focus and growth.
Dennis Purcell, Food Service Director, Pride Catering Partnership Ltd