Attention owners of hospitality, leisure and tourism businesses

"How to get more sales from your existing customers, without spending a penny more on marketing"

Would your customers put your business in the 8%?

Independent research has shown that if you asked 100 business owners if they deliver a superior customer experience”, 80% on average would say yes.

Unfortunately if you asked their customers the same question, typically just 8% would agree!

The service your customers receive and how this leaves them feeling can be your single most valuable competitive advantage.

Don’t leave it to chance!

Whether you own a buzzing city centre restaurant, a quirky country pub or an amazing wedding venue…

Or you run a fun filled family farm park, a friendly private members club, or an exclusive use events venue…

Whilst your food, décor, location and facilities are important, these alone won’t create customer loyalty, repeat business or glowing reviews and recommendations.

It’s the experience you create for your customers that gets remembered;

…how you make your customers FEEL

When you get this right, you create a buzz amongst your customers, guests, visitors and members …

Who become advocates for your business, who spend more, come back more often and happily recommend you to their friends, family and colleagues.

Which means you need to spend less on your marketing

And you make more profit

This is how I can help you create a customer service culture, and become one of the 8%…

      • Get you and your team re-ignited with your values and vision
      • Inspire your service team leaders so their teams stay engaged and enthusiastic about caring for customers
      • Build the blueprints (and hand-holding where needed) for achieving an exceptional customer experience

Valuable Free Resources from Caroline

The service your customers receive and how this leaves them feeling is your single biggest marketing opportunity.
It becomes part of your brand and the number one way to differentiate your business from your competition.

Don’t leave it to chance.

“I worked with Caroline on a values session, unlike our previous values workshop with another facilitator, we ended Caroline’s session with clear values and the team were all aligned! It was a real pleasure to work with Caroline”

Mike Walker, Managing Director at MGN events

"I've learned that people will forget what you said,
people will forget what you did,
but people will never forget how you made th
em feel."
                                                                                                    Maya Angelou