Monthly Archives: May 2009

Lost revenue

I’ve just come back from a weekend in Dresden – a very interesting city, with much of the historical centre restored to its former glory.  On Saturday evening we went to the opera, having had an excellent early dinner at a restaurant right next to the opera house. 

Our German hosts decided the battle for the bar in the interval would be too much hassle, for a poor quality drink, so Dresden Opera Houseordered champagne at the restaurant for us to return during the interval.  To my surprise we were not sat at the bar for our 15 minute visit, but they had reserved our original table.  Other than us the restaurant was full.  I sat there the whole time wondering how much potential business they had turned away to accommodate the 7 of us for such a small income. 

Yes, great customer service, but did it make economic sense?  I hardly think so.


Grow your Business

It was great to meet so many people today at the Grow Your Business Show in Guildford. I hope you all had a very fruitful day, and made lots of good contacts and some potential new business opportunities. Lots of following up to be done now for many of us.

For those who spoke to me after my seminar – thanks for your lovely feedback.  I have to send my apologies to the lady who won the ‘prize’ – what I gave you was in fact something I’d bought for my lunch!  You should have had a lovely box of chocolates, and in my haste this morning I picked up the wrong thing. I only realised when I came to eat my snack!  I’m so sorry, it must have seemed a strange thing to give you…

For those interested, I will be posting my presentation and the 5 lessons in Leadership on the site first thing tomorrow.  In the meantime I feel it’s time to put the kettle on and rest my weary feet.


Grow Your Business ~ Your VIP invitation to Motivating Your Team Effectively

I’ll be speaking tomorrow at 12 p.m. at the Grow your Business Show in Guildford, Surrey.

I’d like to invite you to join me for a 40 minute Motivating your Team Effectively seminar at the Grow Your Business event on 13th May.

An inspiring, practical and motivational session on how you  get the best from your team.  Attendance is absolutely free, but you must book in advance to  secure your seats.
Register today! www.growyourbusinessevent.co.uk.

Would you like to  learn how you can get more from your team? Employers who genuinely value their employees have fewer client complaints, higher productivity, lower absenteeism and lower staff turnover.  So just how do you keep people motivated, especially when you may be finding it difficult to keep yourself motivated, let alone everyone else?

You’ll discover

  • The myths and truths around motivation 
  • How to discover what motivates your team
  • The 3 keys to a motivated team
  • How to sustain motivation even in times of change and uncertainty

You’ll leave being able to 

  • Identify what you can do tomorrow to discover what motivates each of your team members in five minutes flat.
  • Identify one thing you could be doing differently on a day-to-day basis to get the best out of your team, without it costing you a single penny.
  • Plan what needs to be done to keep your staff on top form even when your business is going through periods of uncertainly and change.

Registration will also gain you FREE entry to the Grow Your Business Exhibition and 13 other free seminars.
With 14 free seminars, 3 free business clinics and over 70 exhibitors ready to inspire, motivate and inform you about simple solutions to help you sustain your business Grow Your Business is one event you cannot miss!

Register today! www.growyourbusinessevent.co.uk.
 
Why register?

  • Reserve seats for the seminars
  • Save time on the day
  • Gain priority access to the event
  • Be the first to hear about news, special show  offers and exclusive discounts

So block out the date in your diary and prepare to spend a day with fellow business owners preparing to make their businesses more productive, more efficient and more profitable in 2009.

 The event promises to be a fantastic day, full of easy-to-implement, straightforward strategies that you’ll be able to use to sustain your business through this year and into next.

Looking forward to seeing you there.

Caroline