Lost revenue

I’ve just come back from a weekend in Dresden – a very interesting city, with much of the historical centre restored to its former glory.  On Saturday evening we went to the opera, having had an excellent early dinner at a restaurant right next to the opera house. 

Our German hosts decided the battle for the bar in the interval would be too much hassle, for a poor quality drink, so Dresden Opera Houseordered champagne at the restaurant for us to return during the interval.  To my surprise we were not sat at the bar for our 15 minute visit, but they had reserved our original table.  Other than us the restaurant was full.  I sat there the whole time wondering how much potential business they had turned away to accommodate the 7 of us for such a small income. 

Yes, great customer service, but did it make economic sense?  I hardly think so.

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