I’ve worked with a number of businesses recently who have had to make cuts and changes. This makes people uncomfortable, and so when another opportunity comes along, they jump at the chance if they feel it has better long term security.
Communicate any changes that are happening in the business before they happen, and how this might affect them.
Set standards so that people know what’s expected of them, and can measure their own performance, and not left in doubt about their contribution. Be consistent, ensuring the same ‘rules’ apply to everyone. Focus on telling people what you want to achieve, i.e. the end result, rather than dictating how to do it. This gives people flexibility to adopt their own style (you’ll be surprised how often they end up improving the process) rather than living in fear of not being able to comply with strict processes. And make sure you provide the appropriate tools, resources and training to do the job effectively.
Training your staff in the mechanics of the business operation puts them in a better position to contribute to cost control and income generation. If people understand how the business makes its money they are then in a position to contribute to this and put forward their own ideas. A win-win for both.
Tomorrow we’ll look at whether you or your management team may be the reason that people leave your hotel.