And that no one wants to spend their hard earned cash on poor or mediocre service.
But the simple truth is that those who have the most contact and can make the biggest impression on your customers are those who are usually the lowest paid and the least experienced. Does this feel right to you? Well, whether it does or doesn’t let’s at least give them the best chance they have of getting it right and getting it right first time, every time.
You can’t sustain a great customer experience unless each of your team wants into what you’re doing and is aligned with yours and your customers’ expectations.
So on Monday 11th February at 4 p.m. I’ll be sharing what I see as some of the most important lessons I’ve learnt from my 20+ years in management and team development.
On this 60 minute webinar you’ll discover my six simple strategies for inspiring and engaging your team to deliver outstanding customer experiences including:
- The one thing you must have in place if you want your team to be meeting yours (and of course your customers’) service expectations
- The 3 key principles to get your team taking responsibility and using their initiative, taking the pressure off you
- How to ensure consistency so your customers receive the same level of service on each and every visit, leaving you confident that your team can cope without you, (so you can focus on working on your business rather than being perpetually sucked into the day-to-day operation and enable you to take a well-earned break when you need to).
- Five easy ways to reward your team and bring a smile to their face that won’t cost you a fortune in bonuses or incentives
To register to join you live on the call click here and enter your details here: https://attendee.gotowebinar.com/register/5888563513643078400
I’d love to ‘see’ you there, so hope you can make it.Share This: