How to really wow your customers

I know I talk a lot about wowing customers, but this has to be the best example I’ve seen (well, this Christmas at least)





You might not have the budget of WestJet Airlines, but what tiny bit of magic can you create for your customers this Christmas? It doesn’t have to be on this grand scale, but what they did here was listen, personalise and surprise their customers to create a wow customer experience.


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Naturally Loyal