Review your Customer Service Training
Evaluate your current customer service training for new and existing team members.
Does it just cover the basics, or does it go into depth and give your team the confidence to become customer service champions?
Does it inspire and engage your team, or do they fail to see the relevance?
Does what you cover get actioned and have lasting impact, or does everyone carry on in exactly the same way the moment the training is over?
If you’d like help with this please give me a call on 07887 540914Share This: