It demonstrates perfectly what can happen when you don’t set your expectations. Even with the most enthusiastic team, unless you give them customer service training explaining your own standards for handling customer complaints sadly even the best intentions might not quite meet your customer’s expectations.
This is what happened:
A couple complained about their meal at a cafe they visited for the first time. When they informed the smiling waitress that the beans were cold, the eggs were hard and the toast was burnt she replied cheerfully: “perhaps it will be better next time you come”.
Hmm, I somehow doubt there will be a next time!Share This: