One of the biggest barriers I come across when I’m helping business owners develop their customer service culture or delivering customer service training is when people believe they don’t have enough time to devote to customers and delivering a memorable customer experience.
In this short video I give some suggestions to help get over this.
I’m super excited to announce my book ‘Creating Service Superstars’ is now published.
It is a manager’s guide to building your team’s confidence, initiative and commitment to creating a memorable customer experience.
I’ve kept it nice and short (69 pages) so it’s an easy read and hopefully doesn’t become one of those tomes gathering dust on the book shelf and never gets read.
This is some of the feedback I’ve had to date…
“I love love love your book. I can hear you in the pages. Much of what we discussed is echoed here in your book. This tells me that you have a command of your craft and are a true subject matter expert.
“I find the book extremely easy to read and easy to follow. I love how your examples cover various industries. I find the “Actions” section at the end of the chapters very helpful.
“I consider you an authority on the topic and am so humbled you asking me to read your book pre-release.”
“Caroline’s new book is a treasure trove of ideas for any customer service team member – and any manager or leader involved in this critical area of the business. In fact – it should be mandatory reading for anyone who touches a customer – regardless of their job title or function.
“This book is a self-learning tool anyone interested in improving service will benefit from as they apply the ideas, methods and systems.
“ Creating Superstars is an essential guide for the service industry, whichever sector you work in. This book brings to life Caroline’s extremely effective customer service workshops. Starting with a clear vision from the leaders to enthusing the team and generating that essential oxygen of customer loyalty”
“I do not hesitate in recommending this book to anyone who really wants to grow their business.”
“I think it is fabulous, I started off thinking this is exactly how I think and I want to give it to my staff telling them that this is what I am talking about, please read it three times over and start embracing! I think for some people it will be a light on moment.”
It’s available NOW on Amazon. You can get instant access to the Kindle version for just 99p from Amazon UK or $1.22 on Amazon.com. It will only be available at this launch price until next weekend (15th January) so order it now while you can.
And if you like the book and would be happy to write a review for me on Amazon I’d be delighted to send you a complimentary copy as a thank you. (I just ask you pay a contribution to postage if sending to outside the UK). You can always pass it on to a customer or a supplier if you don’t want to read it again!
p.s. here are the links again to grab your copy by Sunday 15th
Here’s a short video with 3 things you can be doing this week to get your team engaged, enthused and energised for the year ahead and get 2017 off to a brilliant start. If you get them engaged now and show you are enthusiastic about the year ahead this will rub off on your team and in turn your customers too, and help with your whole customer experience.