One of my clients was telling me last week of her frustration when her team were reluctant to get involved in training. “They think they know it all already” she said.
Have you ever experienced that too? I know I have.
A big barrier to training, particularly customer service training or management skills, is when an employee thinks they know it all or are already doing everything correctly already. So they see the training as a criticism.
This means they are not receptive, which is not only frustrating for you, but means in all likelihood your training is a waste of time, money and effort.
Here are some ideas to get over this…