One of the key areas of focus for many of my clients is how to increase the retention of their key people.
They are worried about not tapping into their potential and ultimately losing them, which inevitably has a knock-on effect on customer service, productively and profit.
Sadly, some business owners stick their head in the sand because they are afraid of what they might find. But you and I know this approach doesn’t work.
If you want to avoid this and would welcome some blunt home truths, you might be interested in this article from this Wednesday’s edition of The Times.
The article talks about what’s happening within the Iconic Hotels Group (Chewton Glen, Cliveden House, The Lygon Arms and 11 Cadogan Gardens) as a result of getting feedback from staff through the brilliant digital business-transformation platform called Engagement Multiplier.
I’m very excited that I’ve recently become involved Engagement Multiplier. This means you too can also benefit from the amazing insights it provides you – discovering where to focus to increase retention – of both customers and employees, and as a result of that increase and improve profit.
Of course, this isn’t just applicable to 5-star hotels, as I’m seeing from the results from my clients who are already using Engagement Multiplier to make small incremental changes in their businesses.
You can see Engagement Multiplier for yourself here, and get your company’s engagement score in under 10 minutes, by taking the free ‘owner’s’ assessment.