Monthly Archives: February 2019

A Crazy Commitment

Creating a Service Culture

If you’ve been following me for any length of time you’ll know I love sharing ideas and tips to help you engage your team and/or make your customers experience even better.

So earlier this week I made a crazy commitment…

That I would share a video a day for 26 days on my A-Z of Creating a Service Culture.

So we are up to the letter C.

Which means only another 23 to go!

You can view the latest video here.


It’s short and sweet (just 2 minutes and 28 seconds to be precise).

If you enjoy the video please leave a comment or feel free to ask a question or add your own tips!

You can view the full series on my A-Z of Creating a Service Culture by subscribing to my YouTube channel here



Delivering Customer Service Skills in House

customer service skills

I sometimes hear managers and even business owners commenting: “What’s the point in training people if they then leave?

They might also ask the question the other way round, and ask “What if I don’t train them and they stay”!

A lack of investment in your team might even be the very reason they leave.

When it comes to core skills such as customer service skills, having the resources to deliver your training in-house means that you get a far greater return on investment.

What this means to you is…

Far greater flexibility to:

  • Tailor the content to reflect your own challenges
  • Deliver the content in short sharp sessions to maintain participants’ interest, and suit your own schedules
  • Personalise or brand the content and materials to match your internal image and service culture
  • Develop the material to use as and when you need a top up
  • Keep all your new starters up to the same standard as everyone else to maintain your customer service skills standards

You can involve your management team in the training which means:

  • They have a vested interest in seeing it implemented
  • It’s fantastic development of their day to day leadership skills
  • It raises their profile and respect from their team
  • You get consistent messages
  • It’s easier to relate the training to people’s individual roles

And importantly it means your training budget goes so much further!

Developing Service Superstars gives you just that. It’s a ready-made customer service skills training programme giving you everything you need to get started on delivering your own customer service skills training. tomorrow

In short, it’s ideal if you want to deliver your own customer service skills training in-house but don’t have time to create a programme from scratch. So you save time, money and effort on course development

Ensuring you still get the training delivered, enabling you and your team to develop excellent customer service skills and deliver memorable customer experiences every day.

Plus, if you sign up to the programme by midnight on 5th February you will receive my special bonuses which will give you a massive head start in delivering the training and seeing the results.

So if this sounds appealing head on over here to learn more.