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Building Confidence
Building confidence with team members One of the things I’ll be covering on my Managing for Peak Performance workshop today is building confidence. When team members lack confidence in a task it will stop them getting on with tasks off their own bat, which can be both frustrating and draining for you, and have a […]
Creating a Culture of Innovation
Icebergs and Innovation Involving your team in innovation and improvements. I’ve talked many a time about the importance of listening and tuning in to your team. However, today’s article is also about listening, but this time with a view to involving them, making continuous improvement & creating a culture of innovation. Sparked by a webinar […]
Systems in Management
Systems to help not hinder If you’ve ever been shopping and forgotten your shopping list, you’ll know how annoying it is. Not only are you in danger of forgetting important things you need, but it takes so much longer as you end up going down each aisle to remind yourself of what you need. Your […]
A question of questions ~ Question technique for managers
Mastering the art of question technique On a recent Managing Performance Workshop one of the skills we discussed that cropped up time and again was question technique. As any self-respecting salesperson will tell you, question technique is a key skill in the sales process. But it’s also a critical skill for managers too. Why? Because […]
Making your team feel valued
How to make your team feel valued Recruitment and staff retention is a hot topic currently. Like me, I know you know how important it is to have an engaged team, and the impact this can have on productivity, staff retention and customer experience. I recently gave a short presentation on just one way to […]
How to set goals
Setting mini goals Longer term goals are important, but it’s also useful sometimes to set some mini goals. This can be a useful exercise when you want to kickstart some action such as: When people are returning after a long break, to get the momentum going For new recruits, so they feel they are making […]
Attitude problems?
A is for Attitude I often hear managers criticising a team member’s attitude, “they have an attitude problem!” But what do they actually mean? What behaviours convey someone’s attitude? Often it’s their enthusiasm for the job, the way they support their colleagues, how they talk to customers. But, before considering your team’s attitude, let’s consider […]
Keeping Commitments
I’m involved in two training programmes this week where I’m making reference to the emotional bank account, and in particular the importance of keeping commitments. When everyone is so busy (and probably quite hot and bothered at the moment to boot) it can be easy for little things to get missed. Whether this is with […]
The employee journey
Mapping your employee journey Tomorrow I’m delivering a workshop for a small hotel group on delivering excellent events. Inevitably we will be spending a fair proportion of the workshop discussing and reviewing the customer journey. And in my book, the employee journey is just as important. Getting this wrong can have a massive negative impact […]
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