I’m sure from time to time even your most outgoing team members have their off days – those times when they are down, flustered, bored, angry or frustrated. And of course, this impacts their colleagues. And your customers. Most people believe they can’t change their moods, but here are 4 things (including an exercise you […]
Getting employee buy in I’m sure that at some point in your career you’ve been told to get on with a task with no idea why you should do it and therefore either carried out the task, but to the minimum standard, or worse still simply avoided it altogether. Last week on a management workshop […]
Systems to help not hinder How often have we heard the phrase “I’m sorry, the system won’t allow me to do that.”? Do you have any systems in place which make life difficult for your team members? Having the right systems, procedures and checklists in place provides consistency, avoids people having to reinvent the wheel, […]
The giving of feedback is probably one of the most vital skills in management. But your team need to know how they are doing. According to Ken Blanchard … “Feedback is the breakfast of champions” People need to know how they are doing in order to know what to keep doing and what needs improving, […]
Get a return on your investment in training by helping people move up the Conscious Competence Learning Model Have you ever had the task of changing the behaviour of one of your team members who thinks they know it all? I think we’ve all encountered such people who are blissfully unaware of their lack of […]
Have you sussed what makes them tick? I had some lovely feedback last week from one of my clients relating to a development programme I’m running for his management team. He was referring to some actions taken from the programme and on this occasion it related to finding out what’s important. Too many managers waste […]
Trusting your team when sick I know I’ve talked about trust many times before, and that it’s two-way; if you want your team to trust you, you need to demonstrate your trust in them. Today I want to talk about a very specific example. Believing them when they phone in sick. This week is migraine […]
Measuring employee engagement. Poor engagement is costing businesses millions, but if you don’t measure it how can you manage it? As a business owner understandably you’re focused on sales and growth. Most business owners I work with are too. But I also see many letting money slip through their fingers unnoticed. Profits they could retain with […]
Employee Recognition? Why do 78% of employees feel they’re not recognised? This isn’t the blog post I intended to share today; but I was prompted by seeing 2 uplifting posts on LinkedIn this morning, both celebrating team members’ efforts. One was from the team member herself, sharing the thank you note and flowers she’d received […]
#1 mistake I see with staff training is not doing enough to make an easy transition from theory to the real world.
Skills training needs practice to perfect, and time to form new habits. Without this means not a poor return on investment, and a negative and demotivating impact on the employee.
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