Can I have that in a nice glass, please? Presenting a premium product Whenever we’ve dined in nice restaurants in Italy, my husband and I have noticed you can normally tell how much someone’s spent on their wine by the size of the wine glasses; it appears that the more expensive the wine, the bigger […]
Show your team some love Do you remember as a teenager how important it was to get at least one Valentine’s card? And how awful it felt if you got none! Did this mean nobody loved you? Maybe these days we don’t need a wad of Valentine’s cards to know we are cared for. But […]
How to Hang on to your Talent The one thing I hear over and over is how challenging it is to get and keep talent. Don’t follow this lead if you want to hang onto your talent… It upset me to hear what had happened to my friend’s daughter. She had what seemed like a […]
Planning ahead for the season I love a bright frosty morning like today’s, don’t you? But the damp cold weather we’ve been having does nothing much to tempt us outside. And probably isn’t bringing you a flood of passing trade either. Rather than letting it get you down, make the most of quiet periods, by […]
Developing unconscious competence When we learn we start at unconscious incompetence, working through conscious incompetence and conscious competence towards unconscious competence. Last week I was reviewing progress as a result of some training I’ve been conducting with some managers – helping them get the best from their team, who are all customer facing. I love […]
Conducting effective 1:1 meetings Conducting effective 1-1 meetings is an essential skills for any manager. Never under estimate the impact of sitting down regularly with each member of staff on a one to one basis. Whether you call them “one to one meetings”, “reviews” or simply “chats” really doesn’t matter; the important thing is that […]
Engaging and motivating your team on their return from their Christmas break When you get home from work can you normally sense what sort of mood everyone else is in? Even when no words are spoken it’s usually pretty easy to tell. Our moods and emotions are usually evident to others from our expressions, behaviours […]
A different way to approach your staff training and development As we approach January, this is often a time to catch up on staff training. Most managers think of staff training and team development to achieve one of two things: to fix someone’s weaknesses as a way of grooming somebody for promotion But there’s an […]
Here’s an exercise you can carry out with your team to recognise their strengths. First, make a list of the members of your team and consider each one personally: What is he/she really good at? What does he/she love to do? When do you see him/her working really well? What is his/her greatest talent? What […]
Why you need to earn trust According to a recent Harvard Review Survey 58 percent or people say they trust strangers more than their own boss. This is truly shocking. If your team don’t trust you, imagine what impact that can have on their performance, your staff turnover, your customers’ experience and your bottom line. If you […]
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