Puffed Up with Pride

Last week at the HTA Catering Conference panel discussion I was asked if I could pick just one thing for business owners and managers to focus on to improve employee engagement and staff retention what would that be. My response: “Give people pride in what they do, by recognising and acknowledging their contribution to the […]

Off to a Flying Start

Earlier this week I spoke at The Horticultural Trades Association Catering Conference on attracting and retaining superstars. Of the 7 key ingredients I discussed one focused on giving new team members the red carpet treatment and creating a positive first impression, so they feel valued and engaged from day one. In last week’s blog I […]

Employee Engagement Starts Here

Nearly every business owner I know lists recruiting and retaining good staff high on their list of priorities. Having gone to the effort and expense of finding a good fit, don’t waste this by poor induction. The first few days and weeks in any job will determine how that person feels about your business and […]

Mixing Things Up

“Talking it through in our group I’ve now got some brilliant ideas.” “It was great talking to others and realising they have the same challenges” “I now have a better understanding of xx department, and know what I can do to make both our lives easier” “It was great to get someone else’s perspective, as […]


If you’re anything like me, you love having an excuse to celebrate. Today happens to be my wedding anniversary, and at 33 years I think that’s cause to celebrate. Marking special occasions is a great way to engage both customers and team members. Recognising a personal milestone, proud moment or a significant event shows you […]

This happens every day, right?

You’re probably not aware of this but today is “Employee Appreciation Day” in the US. OK, so that’s great to show your employees some appreciation. But doesn’t this happen every day? As human beings we all like to be appreciated …more than just once a year! Ongoing, simple but sincere gestures – however small – […]