Making small continuous improvements all add up and can make a big difference Here’s a perfect example of continuous improvements. Back in the 1950s Formula 1 pit stops used to take in the region of 67 seconds. Now they take a only 2-3 seconds. How have they achieved this? By finding ways to make incremental […]
How often do your team tell you “I didn’t have time to do that”? Now more so than ever, with extra demands on your team with additional safety procedures, you’ll probably hear “I didn’t have time” Irrespective of Covid precautions, how often have you asked someone to complete a task only to discover some time […]
What do you do to show you care for your team? After nearly 36 years of marriage (to the same person!) I feel we must be doing something right. I’m sure like most married couples, we don’t declare our undying love every day of the week, but we still know we’re loved and cared for. […]
Using a coaching model in managing performance In last week’s managing performance masterclass one of the principles we discussed was to identify when your team need support. One indication of this is when they say “I can’t do this” or after the event when they say “I didn’t have time”. There can be many reasons […]
Retraining? I was wrong about this Firstly, to remind you my Managing Performance Masterclass is only a week away. Who in your management/supervisory team would benefit from support with how they manage the performance of their team? When I worked in the corporate world I ran management development workshops nearly every week. Every now and […]
Planning Development based on strengths and stretch Normally around this time of year many businesses review training and planning development for their team. Should this year be any different? If you are closed and have team members on furlough or any of your team are working from home, people have more time on their hands, […]
12th and final post in my 12 days of Christmas mini blog series 12. How are you doing? Ask your team for feedback on how you are doing in their eyes. It can feel uncomfortable to give feedback to the boss, so ask in a more conversational way such as “What could I be doing […]
Time. The most precious resource we have. Once it’s gone, it’s gone. Despite the latest lockdown, it would be such a waste to let ourselves stand still or fritter away time if your business is closed again. After just two weeks of late nights and sleeping in late, getting up again at my ‘normal’ time […]
Day 11 in my 12 days of Christmas mini blog series 11. Your customers’ journey There will always be little tweaks you can make to improve your service. If January is a quiet month for you, now’s a perfect time to for you and your team to review your customer journey and all the various […]
Giving your team a productivity boost 7 ideas to help you and your team be back to full productivity. After two weeks of late nights and sleeping in late, getting up again at my ‘normal’ time was a bit of a struggle. And I don’t know about you, but all those plans of stuff […]
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