How unresourceful & resourceful states influence employee engagement When you get home from work can you normally sense what sort of mood everyone else’s in? Even when no words are spoken it’s usually pretty easy to tell. Our moods and emotions are usually evident to others from our behaviours, facial expressions and tone. Certain emotions […]
Very best of luck if you are reopening your business today or this week and you’re welcoming back customers. I’m not sure which I’m more excited about… Going to the pub or getting my hair cut! Of course, this is good news for your team too, and the first steps to getting back to some […]
This might be something as simple as a product or service which isn’t available, so customers end up being disappointed. Perhaps it’s a particular customer who has special requirements, who might need some specialist treatment or VIP attention. Or it could be something completely out of your team’s control, such as roadworks or severe weather, […]
Redefining your purpose so everyone is aligned As you prepare for team members to return to work, remind people of your purpose. Bear in mind, some of them may not have seen one another for the whole of the lockdown. You may even have new people in your team who haven’t met anyone yet. So […]
If your team are on furlough or working from home it’s still important to maintain a team spirit. One of the things we discussed on my webinar last week was the importance of still doing things together as a team to keep the team spirit alive, and make it easier once everyone is back together […]
Do you get that feeling of satisfaction when you cross things off your list, or is that just me? Conventional wisdom says get the worse things out of the way first. As Brain Tracy referred to it as “Eat That Frog”. But if your team are on furlough or working from home I believe […]
On last week’s UK Hospitality Forum Clubhouse discussion, I was asked about attracting new recruits. Why is this important now? For many businesses, plans are now underway for re-opening; which is brilliant news. But it would be naïve to think we can just pick up where we left off. Team members who have been on […]
Making small continuous improvements all add up and can make a big difference Here’s a perfect example of continuous improvements. Back in the 1950s Formula 1 pit stops used to take in the region of 67 seconds. Now they take a only 2-3 seconds. How have they achieved this? By finding ways to make incremental […]
How often do your team tell you “I didn’t have time to do that”? Now more so than ever, with extra demands on your team with additional safety procedures, you’ll probably hear “I didn’t have time” Irrespective of Covid precautions, how often have you asked someone to complete a task only to discover some time […]
What do you do to show you care for your team? After nearly 36 years of marriage (to the same person!) I feel we must be doing something right. I’m sure like most married couples, we don’t declare our undying love every day of the week, but we still know we’re loved and cared for. […]
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