The power of smart systems for your business and improving productivity. Hotel management software company, Preno, shares why the right software has the power to revolutionise the way you work. Running a business with out-of-date tools can cost time, patience, and money. When daily tasks like stock-taking, bookings management, and reconciliation are done manually, they […]


Planning Peoples Development

10 questions to ask when planning people’s development On the workshop I was delivering last week on developing people, there were two specific points that prompted a lot of discussion when we talked about planning people’s development. So much so, that we decided to devote a whole follow up session to discuss these in more […]


Hello, I’m Caroline

Build rapport using names Do you remember the TV series Cheers? And the theme tune “… where everyone knows your name” This coming weekend I will be helping at a charity event ‘Bolt Round the Holt’ in aid of GUTS (Guildford Undetected Tumour Screening). I normally get involved with registration at this event, and thinking […]


How to change your team members’ moods

I’m sure from time to time even your most outgoing team members have their off days – those times when they are down, flustered, bored, angry or frustrated. And of course, this impacts their colleagues. And your customers. Most people believe they can’t change their moods, but here are 4 things (including an exercise you […]


How to get employee buy in

Getting employee buy in I’m sure that at some point in your career you’ve been told to get on with a task with no idea why you should do it and therefore either carried out the task, but to the minimum standard, or worse still simply avoided it altogether. Last week on a management workshop […]


Systems in Management

Systems to help not hinder How often have we heard the phrase “I’m sorry, the system won’t allow me to do that.”? Do you have any systems in place which make life difficult for your team members? Having the right systems, procedures and checklists in place provides consistency, avoids people having to reinvent the wheel, […]