An emotional bank account is a metaphor that describes the amount of trust that has been built up in a relationship. It’s the feeling of assurance you have with another person. There are six major deposits we can make to the emotional bank account.
You may not feel there is much to celebrate right now if your business is closed. But I believe we can all find small mercies to be grateful for, whether it’s the fine weather we’ve had during most of the lockdown, the convenience of modern technology to keep in touch, or simply having some downtime […]
Personal development planning There are only so many hours you can spend binge watching on Netflix or catching up on your favourite soap. With many now having time on their hands it’s a fantastic opportunity for personal development; something which often takes a back seat in the day to day hubbub of the business. With […]
How you respond and what you do now in these uncertain times will certainly be remembered in years to come, by your team, your customers and your community, and in turn will have an impact on how quickly your businesses recovers once the lockdown is over. Last week I talked about keeping in touch with […]
My heart goes out to you and your team at this difficult time. I believe it is important we do whatever we can now to put things in place that will help us spring back into action the moment the ‘go’ light comes back on. One of those actions is to… Stay on your customers’ […]
How to keep your team engaged It’s hard enough as a business owner in the best of times. And now more so than ever with the uncertainly and loss of business. You and I both know that how our team is feeling can have an impact on customers and colleagues alike. So, when times are […]
Old Habits Die Hard If you’ve ever tried to give up smoking (or any other bad habit) you’ll know just how difficult that can be. Most people really do need a very compelling reason to do so. Breaking habits isn’t just confined to ‘bad’ habits. Take last Saturday as an example. I go to a […]
How to reward customer loyalty I had the honour of speaking at an event last week. Not quite my typical event; this was for Farmers Weekly and the attendees were all farmers diversifying or looking to diversify into other businesses, such as hospitality, leisure and tourism businesses. Anything from farm visits with a visitor centre […]
Make a Difference by Supporting a Charity Last Friday I was at the annual quiz night for a local charity Oakleaf, who provides vocational training for those suffering from mental health issues. It was rewarding to hear about some of their successes in helping people get back into work. I can’t say as a team […]
Can I have that in a nice glass, please? Presenting a premium product Whenever we’ve dined in nice restaurants in Italy, my husband and I have noticed you can normally tell how much someone’s spent on their wine by the size of the wine glasses; it appears that the more expensive the wine, the bigger […]
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"The 7 Common Profit Plundering Service Pitfalls that Unwittingly Leave Customers Feeling Unimpressed, Uninspired & Unloved"
