7 Reminders
in recognition of National Customer Service Week this week I thought it pertinent to pick out some of the observations and insights into the overall customer experience.
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My Thank You to You
Until 6 pm on Tuesday 2nd October (BST), you can get my entire DEVELOPING SERVICE SUPERSTARS training system for HALF OFF. It’s a ready-made customer service training programme, covering all the customer service training basics you need and including over 9 hours of transformational input. So you can now turn your own team into Service […]
Ignore what she told you
One of the reasons one off training can fail is when not everyone in an influential position is bought into the messages.
Fed up of waiting?
Queues and being kept waiting are never going to be popular with your customers. What can you do to minimise the impact?
I didn’t know that!
here are 11 considerations for setting your expectations with your team
Having Fun
Having fun contributes to your employee engagement, productivity and staff retention, all of which has a positive knock-on effect on your customer’s experience.
How far you’ve come
it’s far more encouraging a motivational to focus on how far they’ve come and improvements that they’ve made rather than focusing solely on the remaining gap.
Stuff happens
If you only do one thing, just take one action today to show your team members that you care for them and you’re there for them if they need you
Attitude over Aptitude
many businesses doing is recruiting solely on qualifications and experience, but when it comes to under performance that very often tends to come down to attitude. In other words, they recruit on aptitude, the fire on attitude.
The Emotional Bank Account
An emotional bank account is a metaphor that describes the amount of trust that has been built up in a relationship. It’s the feeling of assurance you have with another person. There are six major deposits we can make to the emotional bank account.
Are you making these mistakes?
Are you making any of these 7 Big Mistakes Business Owners (or their managers) Unwittingly Make - Resulting in High Staff Turnover, Low Productivity or Inconsistent Customer Service?
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