Attitude problems?

A is for Attitude I often hear managers criticising a team member’s attitude, “they have an attitude problem!” But what do they actually mean? What behaviours convey someone’s attitude? Often it’s their enthusiasm for the job, the way they support their colleagues, how they talk to customers. But, before considering your team’s attitude, let’s consider […]


Keeping Commitments

I’m involved in two training programmes this week where I’m making reference to the emotional bank account, and in particular the importance of keeping commitments. When everyone is so busy (and probably quite hot and bothered at the moment to boot) it can be easy for little things to get missed. Whether this is with […]


The employee journey

Mapping your employee journey Tomorrow I’m delivering a workshop for a small hotel group on delivering excellent events. Inevitably we will be spending a fair proportion of the workshop discussing and reviewing the customer journey. And in my book, the employee journey is just as important. Getting this wrong can have a massive negative impact […]


Measuring Employee Engagement

Measuring employee engagement. Poor engagement is costing businesses millions, but if you don’t measure it how can you manage it? As a business owner understandably you’re focused on sales and growth. Most business owners I work with are too. But I also see many letting money slip through their fingers unnoticed. Profits they could retain with […]


How to Review Induction

Don’t be lazy when reviewing induction I was chatting with someone yesterday about getting employee feedback to gauge how they are feeling. We talked specifically about getting feedback during someone’s induction. You and I both know the importance of a good induction programme, so that new employees can: Get up to speed in their role […]