How to make your team feel valued Recruitment and staff retention is a hot topic currently. Like me, I know you know how important it is to have an engaged team, and the impact this can have on productivity, staff retention and customer experience. I recently gave a short presentation on just one way to […]
Setting mini goals Longer term goals are important, but it’s also useful sometimes to set some mini goals. This can be a useful exercise when you want to kickstart some action such as: When people are returning after a long break, to get the momentum going For new recruits, so they feel they are making […]
A is for Attitude I often hear managers criticising a team member’s attitude, “they have an attitude problem!” But what do they actually mean? What behaviours convey someone’s attitude? Often it’s their enthusiasm for the job, the way they support their colleagues, how they talk to customers. But, before considering your team’s attitude, let’s consider […]
I’m involved in two training programmes this week where I’m making reference to the emotional bank account, and in particular the importance of keeping commitments. When everyone is so busy (and probably quite hot and bothered at the moment to boot) it can be easy for little things to get missed. Whether this is with […]
Mapping your employee journey Tomorrow I’m delivering a workshop for a small hotel group on delivering excellent events. Inevitably we will be spending a fair proportion of the workshop discussing and reviewing the customer journey. And in my book, the employee journey is just as important. Getting this wrong can have a massive negative impact […]
Measuring employee engagement. Poor engagement is costing businesses millions, but if you don’t measure it how can you manage it? As a business owner understandably you’re focused on sales and growth. Most business owners I work with are too. But I also see many letting money slip through their fingers unnoticed. Profits they could retain with […]
Don’t be lazy when reviewing induction I was chatting with someone yesterday about getting employee feedback to gauge how they are feeling. We talked specifically about getting feedback during someone’s induction. You and I both know the importance of a good induction programme, so that new employees can: Get up to speed in their role […]
How often do your team tell you “I didn’t have time to do that”? Now more so than ever, with staff shortages, you’ll probably hear “I didn’t have time” How often have you asked someone to complete a priority task only to discover some time later that it’s not been done because they tell you […]
Giving supportive feedback is one of the most important skills for any manager. Here are my before, during and after tips the giving supportive feedback.
10 tips for getting going on the one thing we should be doing and avoiding the overwhelm I hope you had a wonderful weekend, and if you were working, you’ve set aside some time to relax and recuperate. Over the weekend I decided to focus on non-work activities; including some tasks that have been hanging […]
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