How people learn

Creating Conscious Incompetence to help people learn On last week’s Fresh Start programme one of the topics we discussed was how people learn, re-establishing our expectations and how we identify if someone is already up to standard. Something I’m sure a lot of managers will be doing as their teams return from furlough. As anyone […]


Setting Expectations

When your team start returning to work you’ll need to be setting expectations. The chances are some of the responsibilities and priorities will change. Determine what needs doing, who is best placed to do it and then set your expectations. This is something we discussed on last week’s Lessons in Leadership programme and here is […]