Improving Employee Productivity

Getting the best from your seasonal team When Christmas is an exceptionally busy time for your business this of course presents a huge opportunity for you. But if you’re left with insufficient manpower, or temporary staff who simply aren’t up to the job, this can leave your existing team stretched and unable to meet your […]


It’s not the cost that counts for employee recognition

Don’t you just love it when you open up a gift, and it’s perfect for you? It feels really good that somebody’s gone to the trouble of finding something that they knew you’d love. You’re delighted that they paid attention to something you happen to have mentioned in passing. You’re touched that they’ve gone to […]


My Thank You to You

Until 6 pm on Tuesday 2nd October (BST), you can get my entire DEVELOPING SERVICE SUPERSTARS training system for HALF OFF. It’s a ready-made customer service training programme, covering all the customer service training basics you need and including over 9 hours of transformational input. So you can now turn your own team into Service […]