How to make your team feel valued Recruitment and staff retention is a hot topic currently. Like me, I know you know how important it is to have an engaged team, and the impact this can have on productivity, staff retention and customer experience. I recently gave a short presentation on just one way to […]
Drip, drip, drip Have you been spotting problems? During the lockdown you’ve no doubt had to carry out some tasks you’d normally have delegated to others in your team. I know I have. And it’s only when you perform those tasks yourself you realise that they’re not as straight forward as you thought… Maybe the […]
Creating habits takes time… and sometimes a little patience! Last week I wrote about setting expectations of your team as they start to return to work. Some of this will inevitably mean people taking on different responsibilities or new ways of working. Once you’ve set your expectations you’ll want to ensure it’s not just a […]
Ask any company for the number one thing their employees complain about, or a group of employees for the biggest frustrations with their employer, and a lack of communication will invariably be high on the list. If you were on the Hospitality Revival Summit last week there were a number of recurring themes. One […]
Personal development planning Personal development is one of those activities that frequently get put on the ‘do later’ pile. But, there are only so many hours you can spend binge watching on Netflix or catching up on your favourite soap. With many now having time on their hands it’s a fantastic opportunity for personal development; […]
How you respond and what you do now in these uncertain times will certainly be remembered in years to come, by your team, your customers and your community, and in turn will have an impact on how quickly your businesses recovers once the lockdown is over. Last week I talked about keeping in touch with […]
My heart goes out to you and your team at this difficult time. I believe it is important we do whatever we can now to put things in place that will help us spring back into action the moment the ‘go’ light comes back on. One of those actions is to… Stay on your customers’ […]
How to keep your team engaged It’s hard enough as a business owner in the best of times. And now more so than ever with the uncertainly and loss of business. You and I both know that how our team is feeling can have an impact on customers and colleagues alike. So, when times are […]
How to reward customer loyalty I had the honour of speaking at an event last week. Not quite my typical event; this was for Farmers Weekly and the attendees were all farmers diversifying or looking to diversify into other businesses, such as hospitality, leisure and tourism businesses. Anything from farm visits with a visitor centre […]
Can I have that in a nice glass, please? Presenting a premium product Whenever we’ve dined in nice restaurants in Italy, my husband and I have noticed you can normally tell how much someone’s spent on their wine by the size of the wine glasses; it appears that the more expensive the wine, the bigger […]
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