Here’s part 7 in my 12 blog series on how to engage and motivate your team on their return from their Christmas break 7. Continuous improvement Customer Service isn’t something you tick off your list. It’s continually evolving, and there will always be little tweaks you can make to improve your service. If you […]
Here’s part 6 in my 12 blog series on how to engage and motivate your team on their return from their Christmas break 6. Your customers’ journey Now’s a perfect time to review your entire customer journey and all the various touch points your customers experience. I’m often amazed how frequently I come across employees […]
Here’s part 5 in my 12 blog series on how to engage and motivate your team on their return from their Christmas break 5. Set mini goals It can often feel as if you’re not achieving much in the first few days or weeks back at work. So consider allocating some specific short term projects […]
Here’s part 4 in my 12 blog series on how to engage and motivate your team on their return from their Christmas break 4. Keep them informed Time off often gives people time for reflection and can prompt them to start thinking about other options, career moves or even career changes. Keep your team up […]
Here is part 3 in my 12 part blog series on how to engage and motivate your team on their return from their Christmas break 3. Celebrate and share successes. Update your team on your achievements for the past 12 months. What milestones have you achieved as a business, what have been the highlights of […]
Here is part 2 in my 12 days of Christmas blog series on… how to engage and motivate your team on their return from their Christmas break 2. Say thank you If your team were working hard right up until Christmas (and maybe over the Christmas period itself) don’t forget to tell them how much […]
12 tips to engage and motivate your team on their return from their Christmas break Having just come back from a month away (travelling to Antarctica via the Falkland Islands and South Georgia) I know how difficult it can be to get motivated again after a break. And of course it can be no different […]
At our local Institute of Directors event last week we discussed the topic of attracting and retaining talent in a tight market. Of course having the right people on board is imperative for achieving a good customer experience. Not having sufficient people with the right skills will obviously impact service delivery. But the way that […]
How often do you or any of your team put yourselves in your customers’ shoes? Is it built into your customer service training? I’m often amazed how frequently I come across employees who only know their tiny little bit of the customer journey, having never experienced anything else the customer gets to see or hear. […]
I’ve been starkly reminded this month just how important it is to be a role model for your team. I’ve been in a couple of businesses recently where, although the managers and senior team are completely bought into the importance of delivering memorable customer service, sadly that ethos has not filtered down to the line […]
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