When you ask someone to do something and they tell you they can’t, what do they really mean? Let’s imagine it’s a member of your team. You ask them to do something and they respond “I can’t do that”. It may not be quite as direct as that “Erm, I don’t think I can do […]
One of the key areas of focus for many of my clients is how to increase the retention of their key people. They are worried about not tapping into their potential and ultimately losing them, which inevitably has a knock-on effect on customer service, productively and profit. Sadly, some business owners stick their head in […]
Do you feel you spend too long in meetings? I think most business owners and managers feel that at times. Over the past few weeks I have written about the importance of giving feedback and a structure for conduction 1:1 meetings with your team members. But when you feel it’s yet another meeting adding pressure […]
You’re probably not aware of this but today is “Employee Appreciation Day” in the US. OK, so that’s great to show your employees some appreciation. But doesn’t this happen every day? As human beings we all like to be appreciated …more than just once a year! Ongoing, simple but sincere gestures – however small – […]
After nearly 33 years of marriage (to the same person!) I feel we must be doing something right. I’m sure like most married couples, we don’t declare our undying love every day of the week, but we still know we’re loved and cared for. Just like in a successful marriage, unless your team feel loved […]
This week I’ve had several conversations with clients and their management teams on giving feedback. The giving and receiving of feedback is probably one of the most vital skills in management. According to Ken Blanchard: “Feedback is the breakfast of champions” The aim of any feedback is to motivate and encourage more of what they […]
I sometimes see managers getting very frustrated that people in their team aren’t contributing as much as they’d like. They know, or at least suspect, they are capable of more, but for some reason some people are just not taking responsibility for making decisions or getting things done. Ask how they see their role? They […]
Understandably, as a business owner you’re focused on your sales and your bottom line. Yet, you could well have profits sneaking out of the back door unnoticed; many people do. Profits you could retain with a few simple steps. Although some businesses have woken up to the benefits of having an engaged team, all the […]
One of the key areas of focus for many of my clients is how to increase the retention of their key people. They are worried about not tapping into their potential and ultimately losing them, which inevitably has a knock-on effect on customer service, productively and profit. Sadly, some business owners stick their head in […]
12th and final post in my 12 days of Christmas mini blog series 12. How are you doing? Ask your team for feedback on how you are doing in their eyes. It can feel uncomfortable to give feedback to the boss, so ask in a more conversational way such as “What could I be doing […]
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