How to keep your team engaged It’s hard enough as a business owner in the best of times. And now more so than ever with the uncertainly and loss of business. You and I both know that how our team is feeling can have an impact on customers and colleagues alike. So, when times are […]
Old Habits Die Hard If you’ve ever tried to give up smoking (or any other bad habit) you’ll know just how difficult that can be. Most people really do need a very compelling reason to do so. Breaking habits isn’t just confined to ‘bad’ habits. Take last Saturday as an example. I go to a […]
How to reward customer loyalty I had the honour of speaking at an event last week. Not quite my typical event; this was for Farmers Weekly and the attendees were all farmers diversifying or looking to diversify into other businesses, such as hospitality, leisure and tourism businesses. Anything from farm visits with a visitor centre […]
Make a Difference by Supporting a Charity Last Friday I was at the annual quiz night for a local charity Oakleaf, who provides vocational training for those suffering from mental health issues. It was rewarding to hear about some of their successes in helping people get back into work. I can’t say as a team […]
Can I have that in a nice glass, please? Presenting a premium product Whenever we’ve dined in nice restaurants in Italy, my husband and I have noticed you can normally tell how much someone’s spent on their wine by the size of the wine glasses; it appears that the more expensive the wine, the bigger […]
Show your team some love Do you remember as a teenager how important it was to get at least one Valentine’s card? And how awful it felt if you got none! Did this mean nobody loved you? Maybe these days we don’t need a wad of Valentine’s cards to know we are cared for. But […]
How to Hang on to your Talent The one thing I hear over and over is how challenging it is to get and keep talent. Don’t follow this lead if you want to hang onto your talent… It upset me to hear what had happened to my friend’s daughter. She had what seemed like a […]
Planning ahead for the season I love a bright frosty morning like today’s, don’t you? But the damp cold weather we’ve been having does nothing much to tempt us outside. And probably isn’t bringing you a flood of passing trade either. Rather than letting it get you down, make the most of quiet periods, by […]
Developing unconscious competence When we learn we start at unconscious incompetence, working through conscious incompetence and conscious competence towards unconscious competence. Last week I was reviewing progress as a result of some training I’ve been conducting with some managers – helping them get the best from their team, who are all customer facing. I love […]
Conducting effective 1:1 meetings Conducting effective 1-1 meetings is an essential skills for any manager. Never under estimate the impact of sitting down regularly with each member of staff on a one to one basis. Whether you call them “one to one meetings”, “reviews” or simply “chats” really doesn’t matter; the important thing is that […]
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