Drip, drip, drip Have you been spotting problems? During the lockdown you’ve no doubt had to carry out some tasks you’d normally have delegated to others in your team. I know I have. And it’s only when you perform those tasks yourself you realise that they’re not as straight forward as you thought… Maybe the […]
Creating habits takes time… and sometimes a little patience! Last week I wrote about setting expectations of your team as they start to return to work. Some of this will inevitably mean people taking on different responsibilities or new ways of working. Once you’ve set your expectations you’ll want to ensure it’s not just a […]
When your team start returning to work you’ll need to be setting expectations. The chances are some of the responsibilities and priorities will change. Determine what needs doing, who is best placed to do it and then set your expectations. This is something we discussed on last week’s Lessons in Leadership programme and here is […]
I guess like many people I’ve been spending some of my lockdown time sifting through old clutter that I no longer need. Whilst sorting through some old files I came across an exercise I used to use with my leadership coaching clients called “Stop the Spinning plates” Everything that is incomplete drains our energy. […]
Ask any company for the number one thing their employees complain about, or a group of employees for the biggest frustrations with their employer, and a lack of communication will invariably be high on the list. If you were on the Hospitality Revival Summit last week there were a number of recurring themes. One […]
An emotional bank account is a metaphor that describes the amount of trust that has been built up in a relationship. It’s the feeling of assurance you have with another person. There are six major deposits we can make to the emotional bank account.
You may not feel there is much to celebrate right now if your business is closed. But I believe we can all find small mercies to be grateful for, whether it’s the fine weather we’ve had during most of the lockdown, the convenience of modern technology to keep in touch, or simply having some downtime […]
Personal development planning There are only so many hours you can spend binge watching on Netflix or catching up on your favourite soap. With many now having time on their hands it’s a fantastic opportunity for personal development; something which often takes a back seat in the day to day hubbub of the business. With […]
How you respond and what you do now in these uncertain times will certainly be remembered in years to come, by your team, your customers and your community, and in turn will have an impact on how quickly your businesses recovers once the lockdown is over. Last week I talked about keeping in touch with […]
My heart goes out to you and your team at this difficult time. I believe it is important we do whatever we can now to put things in place that will help us spring back into action the moment the ‘go’ light comes back on. One of those actions is to… Stay on your customers’ […]
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