Learning from mistakes Last weekend we watched the film “Sully”, the story of Chesley “Sully” Sullenberger (Tom Hanks), an American pilot who became a hero after landing his damaged plane on the Hudson River. I think there are many lessons we can take from this story, ones of leadership, and going the extra mile for […]
Time for celebration? If you’re anything like me, you love having an excuse to celebrate. I have three things to celebrate today. Firstly, I am being taken out to lunch; my first time eating out since October. Secondly, I have a hair appointment; I know I’m not the only one celebrating some trivial events! Goodbye […]
Building confidence with team members as they return to work As your team return to work, you may need to do some confidence building. If they’ve been on furlough or working from home for some time, the may need some reassurance once they return, either to their old duties, or new tasks which are now […]
How unresourceful & resourceful states influence employee engagement When you get home from work can you normally sense what sort of mood everyone else’s in? Even when no words are spoken it’s usually pretty easy to tell. Our moods and emotions are usually evident to others from our behaviours, facial expressions and tone. Certain emotions […]
Very best of luck if you are reopening your business today or this week and you’re welcoming back customers. I’m not sure which I’m more excited about… Going to the pub or getting my hair cut! Of course, this is good news for your team too, and the first steps to getting back to some […]
Team briefings. Your chance to keep your team in the loop. Things change daily in your business and no one in your team wants to look unprepared or be caught unawares. This might be something as simple as a product or service which isn’t available, so customers end up being disappointed. Perhaps it’s a particular […]
Redefining your purpose so everyone is aligned As you prepare for team members to return to work, remind people of your purpose. Bear in mind, some of them may not have seen one another for the whole of the lockdown. You may even have new people in your team who haven’t met anyone yet. So […]
If your team are on furlough or working from home it’s still important to maintain a team spirit. One of the things we discussed on my webinar last week was the importance of still doing things together as a team to keep the team spirit alive, and make it easier once everyone is back together […]
Do you get that feeling of satisfaction when you cross things off your list, or is that just me? Conventional wisdom says get the worse things out of the way first. As Brain Tracy referred to it as “Eat That Frog”. But if your team are on furlough or working from home I believe […]
On last week’s UK Hospitality Forum Clubhouse discussion, I was asked about attracting new recruits. Why is this important now? For many businesses, plans are now underway for re-opening; which is brilliant news. But it would be naïve to think we can just pick up where we left off. Team members who have been on […]
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