Creating a positive workplace culture. How can you bring out the best in others and create a positive workplace culture? As Zig Zigler said “A positive attitude won’t help you do anything, but it will help you do everything better than a bad attitude will.” Many businesses recruit on aptitude, but fire on attitude! Savvy […]
There are some things in life we often take for granted. It’s only when they’re gone that we appreciate just how important they are. Take last week as an example. I was relieved we didn’t suffer power cuts with the storm (particularly when I heard our neighbouring village was without power for 2 days). But […]
An emotional bank account is a metaphor that describes the amount of trust that has been built up in a relationship. It’s the feeling of assurance you have with another person. There are six major deposits we can make to the emotional bank account.
Show your team some love ❤️ Do you remember as a teenager how important it was to get at least one Valentine’s card? And how awful it felt if you got none! Did this mean nobody loved you? Maybe these days we don’t need a wad of Valentine’s cards to know we are cared for. […]
I was taught an important lesson last week; to read the warning signs The warning sign said, “Remote control not detected”. I ignored it, thinking it’s in my pocket. I assumed the car would not run without the remote being present. I was wrong! It was only when I reached my destination I realised I […]
Retraining? I was wrong about this Before we get on to Retraining, a reminder my Managing Performance Masterclass is on Wednesday 16th February. Who in your management/supervisory team would benefit from support or retraining on how they manage the performance of their team? When I worked in the corporate world I ran management development workshops […]
Old Habits Die Hard If you’ve ever tried to give up smoking (or any other bad old habits) you’ll know just how difficult that can be. Most people really do need a very compelling reason to do so. But breaking old habits isn’t just confined to ‘bad’ habits. I remember a couple of years ago […]
21 customer service training ideas to help freshen up your refreshers If January is a quieter month for you now might the time to address your refresher training, and here are 21 customer service training ideas. Refresher training is important in any area, and customer service is no exception. Without reminders it’s easy for service […]
Giving your team a productivity boost 7 ideas to help you and your team get back to full productivity. After two weeks of late nights and sleeping in late, getting up again at my ‘normal’ time this morning was a bit of a struggle. And I don’t know about you, but all those plans […]
How to shift your mindset and end 2021 on a high Our mindset can have a huge impact on what we do and what we achieve. And of course, impact those around us. There’s no doubt this year has been another difficult one for many, and I’m incredibly grateful for your continued support. Maybe you’ve […]
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