Reward Customer Loyalty

How to reward customer loyalty I had the honour of speaking at an event last week. Not quite my typical event; this was for Farmers Weekly and the attendees were all farmers diversifying or looking to diversify into other businesses, such as hospitality, leisure and tourism businesses. Anything from farm visits with a visitor centre […]


10 ways to show your team some love

Show your team some love Do you remember as a teenager how important it was to get at least one Valentine’s card? And how awful it felt if you got none! Did this mean nobody loved you? Maybe these days we don’t need a wad of Valentine’s cards to know we are cared for. But […]


Conscious competence and how to move beyond it

Developing unconscious competence When we learn we start at unconscious incompetence, working through conscious incompetence and conscious competence towards unconscious competence. Last week I was reviewing progress as a result of some training I’ve been conducting with some managers – helping them get the best from their team, who are all customer facing. I love […]


How am I doing? Conducting effective 1-1 meetings

Conducting effective 1:1 meetings Conducting effective 1-1 meetings is an essential skills for any manager. Never under estimate the impact of sitting down regularly with each member of staff on a one to one basis. Whether you call them “one to one meetings”, “reviews” or simply “chats” really doesn’t matter; the important thing is that […]