Measuring employee engagement. Poor engagement is costing businesses millions, but if you don’t measure it how can you manage it? As a business owner understandably you’re focused on sales and growth. Most business owners I work with are too. But I also see many letting money slip through their fingers unnoticed. Profits they could retain with […]
Don’t be lazy when reviewing induction I was chatting with someone yesterday about getting employee feedback to gauge how they are feeling. We talked specifically about getting feedback during someone’s induction. You and I both know the importance of a good induction programme, so that new employees can: Get up to speed in their role […]
How often do your team tell you “I didn’t have time to do that”? Now more so than ever, with staff shortages, you’ll probably hear “I didn’t have time” How often have you asked someone to complete a priority task only to discover some time later that it’s not been done because they tell you […]
10 tips for getting going on the one thing we should be doing and avoiding the overwhelm I hope you had a wonderful weekend, and if you were working, you’ve set aside some time to relax and recuperate. Over the weekend I decided to focus on non-work activities; including some tasks that have been hanging […]
Seeing different perspectives Where do you first see the red dot in relation to the Perspex box? Last week I was running a communication skills workshop for a small hotel group, to help improve communication between the sales teams and operations teams. One of the principles we discussed was the importance of seeing things from […]
A couple of weeks’ ago I was a guest panellist on Corecruitment’s recruitment webinar. One common theme is the challenge of recruiting and retaining good staff. When it comes to retention, having gone to the effort and expense of finding a good fit, don’t waste this by poor onboarding, only to have the employee leave […]
Last week I was invited by a local charity to give a talk. The charity is Oakleaf, who supports people with mental ill health, giving them the skills, confidence and training needed to return to the workplace. My talk was for their Health Leaders sharing my own thoughts on practical ways employers can help their […]
Can we really learn from mistakes? Creating a learning culture starts with accepting people will make mistakes. Providing we’re able to spot the mistake, make the effort to understand the mistake and be open to learning from it. And the same applies with your team. Let me explain… I was at a conference recently where […]
Last week I warned against making lots of changes early on when moving into a new role. However no business stands still and there will times when changes really are necessary. These might be simply to comply with legislation, or respond to customers’ changing expectations, making efficiencies through new technology, or to inject new energy, […]
Setting Expectations with Employees On a recent workshop I was delivering on core management skills one of the managers had a light bulb moment. She suddenly realised that although four months into her role she had never really been specific about setting her standards and expectations for each of her team, and until now they […]
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