Here’s part 11 in my 12 blog series on how to engage and motivate your team on their return from their Christmas break 11. Enter Awards Focus people’s attention on customer service by aiming for an award, competition or simply an internal league table. It can be great motivation for those with a competitive spirit: […]
Here’s part 10 in my 12 blog series on how to engage and motivate your team on their return from their Christmas break 10. Learn from Mistakes In any business there are times when things don’t go according to plan or mishaps happen. Review some of the things that have not gone to plan over […]
Here’s part 9 in my 12 blog series on how to engage and motivate your team on their return from their Christmas break 9. Personal development The new year is a good time to take stock of the team’s development needs. Not everyone wants to progress, but that doesn’t mean to say they don’t want […]
Here’s part 8 in my 12 blog series on how to engage and motivate your team on their return from their Christmas break 8. Systems and resources How often have we heard the phrase “I’m sorry, the system won’t allow me to do that.”? Do you have systems in place which make it cumbersome for […]
Here’s part 7 in my 12 blog series on how to engage and motivate your team on their return from their Christmas break 7. Continuous improvement Customer Service isn’t something you tick off your list. It’s continually evolving, and there will always be little tweaks you can make to improve your service. If you […]
Here’s part 6 in my 12 blog series on how to engage and motivate your team on their return from their Christmas break 6. Your customers’ journey Now’s a perfect time to review your entire customer journey and all the various touch points your customers experience. I’m often amazed how frequently I come across employees […]
Here’s part 5 in my 12 blog series on how to engage and motivate your team on their return from their Christmas break 5. Set mini goals It can often feel as if you’re not achieving much in the first few days or weeks back at work. So consider allocating some specific short term projects […]
Here’s part 4 in my 12 blog series on how to engage and motivate your team on their return from their Christmas break 4. Keep them informed Time off often gives people time for reflection and can prompt them to start thinking about other options, career moves or even career changes. Keep your team up […]
Here is part 3 in my 12 part blog series on how to engage and motivate your team on their return from their Christmas break 3. Celebrate and share successes. Update your team on your achievements for the past 12 months. What milestones have you achieved as a business, what have been the highlights of […]
Here is part 2 in my 12 days of Christmas blog series on… how to engage and motivate your team on their return from their Christmas break 2. Say thank you If your team were working hard right up until Christmas (and maybe over the Christmas period itself) don’t forget to tell them how much […]
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