Enter Awards

Here’s part 11 in my 12 blog series on how to engage and motivate your team on their return from their Christmas break 11. Enter Awards Focus people’s attention on customer service by aiming for an award, competition or simply an internal league table. It can be great motivation for those with a competitive spirit: […]


Learn from Mistakes

Here’s part 10 in my 12 blog series on how to engage and motivate your team on their return from their Christmas break 10. Learn from Mistakes In any business there are times when things don’t go according to plan or mishaps happen. Review some of the things that have not gone to plan over […]


Systems and resources to support your customer service

Here’s part 8 in my 12 blog series on how to engage and motivate your team on their return from their Christmas break 8. Systems and resources How often have we heard the phrase “I’m sorry, the system won’t allow me to do that.”? Do you have systems in place which make it cumbersome for […]


Continuous improvement in Customer Service

Here’s part 7 in my 12 blog series on how to engage and motivate your team on their return from their Christmas break   7. Continuous improvement Customer Service isn’t something you tick off your list. It’s continually evolving, and there will always be little tweaks you can make to improve your service. If you […]


Your customers’ journey

Here’s part 6 in my 12 blog series on how to engage and motivate your team on their return from their Christmas break 6. Your customers’ journey Now’s a perfect time to review your entire customer journey and all the various touch points your customers experience. I’m often amazed how frequently I come across employees […]


Keep your team informed

Here’s part 4 in my 12 blog series on how to engage and motivate your team on their return from their Christmas break 4. Keep them informed Time off often gives people time for reflection and can prompt them to start thinking about other options, career moves or even career changes. Keep your team up […]