Like me, you know excellent customer service doesn’t happen by accident. And that no one wants to spend their hard earned cash on poor or mediocre service. But the simple truth is that those who have the most contact and can make the biggest impression on your customers are those who are usually the lowest […]
‘There is only one thing in life worse than being talked about, and that is not being talked about.’ Oscar Wilde So what do you do to get your customers (or your team, suppliers or joint venture partners) talking about you? There’s nothing like a glowing review, testimonial or referral to endorse your business. Pick […]
As many parents know at this time of year you often have to nag relentlessly to get your children to write their Christmas thank you letters. But have you been setting the right example? Have you written to everyone who’s given up their time and money to do business with you either over Christmas or […]
Your Best Year Ever ~ Goal Setting for 2012 Step 6 ~ KEEPING ON TRACK Congratulations you have finished your best year ever process. Just for a moment consider how much time you have just spent creating the coming year the way you absolutely want it. My guess is about 1 -2 hours and […]
Step 5 ~ MAKING IT HAPPEN Now think about what you need to do to reach these goals? For each goal outline resources you need, action you need to take and the support you’ll need. Now make a list of everything you are going to have to do to achieve your goal No. 1. […]
Step 4 ~ WHAT DO YOU REALLY WANT Now the next part of the process is probably the most exciting because this is were you start building your blueprint for the next 12 months. What do you really want in 2013? What goals really matter? Lots of people come up with lengthy laundry lists […]
Step 3 ~ RULES FOR SUCCESS Yesterday’s exercise probably wasn’t as pleasant as the previous part of the exercise but that is OK; we can now extract learnings from what you didn’t achieve so that you can ensure you make the next 12 months different. So we’re now going to identify your ‘Rules for […]
Step 2 ~ WHERE ARE THE GAPS So, yes, some things fell through the cracks. Take a look at that, too, without the drama So the next part of the process is to look at the last 12 months and this time look at what you set out to achieve but you haven’t achieved yet. […]
Happy New Year! We all know that having a sound business plan is key to success in any business, and it’s that time of year when we might be looking to update our plan and map out our strategies for the next 12 months. However don’t underestimate the importance of goal setting as part of […]
Last night we were watching Michael McIntyre’s Christmas Comedy Roadshow with Rhod Gilbert telling the story of his toothbrush. (It’s very funny and if you’ve never seen it you can watch it here. Whether it’s a toothbrush, socks or earmuffs, I’m sure we’ve all had similar disappointments; you receive the most amazing looking gift, beautifully […]
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