What’s on the agenda for your staff one to ones. The agenda doesn’t need to be written in tablets of stone, but it’s good to follow a basic structure so you both know what to expect and can plan accordingly. Linking back to your objectives there are some key elements to include, all of which […]
Why are ‘One to Ones’ so valuable for you, your staff, and your business…..? Some see staff 1:1 reviews simply as a chore. Never under estimate the impact of sitting down with each member of staff on a one to one basis. A good starting point to get the best from them has to be […]
Here’s the last in the series of posts on getting hospitality staff engaged in training. Involve the group There’s nothing worse than a chalk and talk ‘lecture’. Get everyone’s involvement as much as possible. Start with an ice breakers to get everyone relaxed, but also ask what they want to get out of the training. […]
Yesterday I talked about planning your training to ensure you deliver something that is engaging for your team. Today we focus on the format, and what to consider to ensure they stay awake the whole session! Any training needs a format to make it easy to follow. We are all familiar with the structure of […]
There’s nothing more frustrating for a trainer to see a sea of glum faces in front of them, and know that the minute the delegates walk out of the meeting room it will be back to business as normal, acting on nothing they’ve heard in the training. And when staff training is so important to […]
Your Best Year Ever ~ Goal Setting for 2012 Step 6 ~ KEEPING ON TRACK Congratulations you have finished your best year ever process. Just for a moment consider how much time you have just spent creating the coming year the way you absolutely want it. My guess is about 1 -2 hours and […]
Step 5 ~ MAKING IT HAPPEN Now think about what you need to do to reach these goals? For each goal outline resources you need, action you need to take and the support you’ll need. Now make a list of everything you are going to have to do to achieve your goal No. 1. […]
Step 4 ~ WHAT DO YOU REALLY WANT Now the next part of the process is probably the most exciting because this is were you start building your blueprint for the next 12 months. What do you really want in 2012? What goals really matter? Lots of people come up with lengthy laundry lists […]
Step 3 ~ RULES FOR SUCCESS Yesterday’s exercise probably wasn’t as pleasant as the previous part of the exercise but that is OK; we can now extract learnings from what you didn’t achieve so that you can ensure you make the next 12 months different. So we’re now going to identify your ‘Rules for […]
Step 2 ~ WHERE ARE THE GAPS So, yes, some things fell through the cracks. Take a look at that, too, without the drama So the next part of the process is to look at the last 12 months and this time look at what you set out to achieve but you haven’t achieved yet. […]
Why Customer Service Training Fails … and How to Ensure Yours Doesn’t!
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