This happens every day, right?

You’re probably not aware of this but today is “Employee Appreciation Day” in the US. OK, so that’s great to show your employees some appreciation. But doesn’t this happen every day? As human beings we all like to be appreciated …more than just once a year! Ongoing, simple but sincere gestures – however small – […]


How am I doing?

Conducting effective 1:1 meetings Never under estimate the impact of sitting down regularly with each member of staff on a one to one basis. Whether you call them “one to one meetings”, “reviews” or simply “chats” really doesn’t matter; the important thing is that they happen. And regularly. But, why would you want to have […]


33 years and counting

After nearly 33 years of marriage (to the same person!) I feel we must be doing something right. I’m sure like most married couples, we don’t declare our undying love every day of the week, but we still know we’re loved and cared for. Just like in a successful marriage, unless your team feel loved […]


The Breakfast of Champions?

  This week I’ve had several conversations with clients and their management teams on giving feedback. The giving and receiving of feedback is probably one of the most vital skills in management. According to Ken Blanchard: “Feedback is the breakfast of champions” The aim of any feedback is to motivate and encourage more of what they […]


The accepted norm

I sometimes see managers getting very frustrated that people in their team aren’t contributing as much as they’d like. They know, or at least suspect, they are capable of more, but for some reason some people are just not taking responsibility for making decisions or getting things done. Ask how they see their role?  They […]


Tapping into Potential

One of the key areas of focus for many of my clients is how to increase the retention of their key people. They are worried about not tapping into their potential and ultimately losing them, which inevitably has a knock-on effect on customer service, productively and profit. Sadly, some business owners stick their head in […]


Systems and resources

Day 10 in my 12 days of Christmas mini blog series 10. Systems and resources How often have we heard the phrase “I’m sorry, the system won’t allow me to do that.”? Do you have any systems in place which make life difficult for your team members? Poor systems can be frustrating for team members, […]