I don’t care how busy you are!

Maintaining customer service standards when busy Here’s my second article related to customer service during the Christmas Season. If you’re busy in the weeks leading up to Christmas, or over Christmas and New Year itself I’ve written this with you in mind. But if you want to maintain your customer service standards, most of the […]


Improving Employee Productivity

Getting the best from your seasonal team When Christmas is an exceptionally busy time for your business this of course presents a huge opportunity for you. But if you’re left with insufficient manpower, or temporary staff who simply aren’t up to the job, this can leave your existing team stretched and unable to meet your […]


It’s not the cost that counts for employee recognition

Don’t you just love it when you open up a gift, and it’s perfect for you? It feels really good that somebody’s gone to the trouble of finding something that they knew you’d love. You’re delighted that they paid attention to something you happen to have mentioned in passing. You’re touched that they’ve gone to […]