Why you need to earn trust According to a recent Harvard Review Survey 58 percent or people say they trust strangers more than their own boss. This is truly shocking. If your team don’t trust you, imagine what impact that can have on their performance, your staff turnover, your customers’ experience and your bottom line. If you […]
Four strategies for Mastering your Motivation Mastering your motivation and how you feel determines your behaviour, your results, and effects the people around you. If you want your team to be motivated it starts with you. Do you ever get those days when it seems the world is conspiring against you, when it’s a struggle […]
Conducting return to work one to one meetings to engage employees returning to work after furlough or working from home As more of your team return to work, they will probably be returning with a mix of emotions. Some will welcome getting back to some routine, others may have missed to social aspects of work, […]
How often do your team tell you “I didn’t have time to do that”? Now more so than ever, with extra demands on your team with additional safety procedures, you’ll probably hear “I didn’t have time” Irrespective of Covid precautions, how often have you asked someone to complete a task only to discover […]
10 tips for getting going on the one thing we should be doing and avoiding the overwhelm I’ve recently been pruning rhododendron bushes in my garden; ones that had got completely overgrown. It wasn’t a five minute job, but an overwhelming task I’d been putting off for months. As I was sawing through […]
3 ways to demonstrate you value your team members Even under normal circumstances it’s important to show you value your team members; I believe we all like to be valued and our team are no exception. But, now more so than ever, particularly if they are still on furlough. This was one of the topics […]
Creating Conscious Incompetence to help people learn On last week’s Fresh Start programme one of the topics we discussed was how people learn, re-establishing our expectations and how we identify if someone is already up to standard. Something I’m sure a lot of managers will be doing as their teams return from furlough. As anyone […]
Drip, drip, drip Have you been spotting problems? During the lockdown you’ve no doubt had to carry out some tasks you’d normally have delegated to others in your team. I know I have. And it’s only when you perform those tasks yourself you realise that they’re not as straight forward as you thought… Maybe the […]
Creating habits takes time… and sometimes a little patience! Last week I wrote about setting expectations of your team as they start to return to work. Some of this will inevitably mean people taking on different responsibilities or new ways of working. Once you’ve set your expectations you’ll want to ensure it’s not just a […]
Ask any company for the number one thing their employees complain about, or a group of employees for the biggest frustrations with their employer, and a lack of communication will invariably be high on the list. If you were on the Hospitality Revival Summit last week there were a number of recurring themes. One […]
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