It’s that time of year again when the acorns are falling, and the squirrels are stocking up for winter. But, what’s the connection between acorns and managing performance? Having several large oak trees in my garden I know only too well what can happen to acorns if you leave them on the ground. Either the […]
The power of smart systems for your business and improving productivity. Hotel management software company, Preno, shares why the right software has the power to revolutionise the way you work. Running a business with out-of-date tools can cost time, patience, and money. When daily tasks like stock-taking, bookings management, and reconciliation are done manually, they […]
10 questions to ask when planning people’s development On the workshop I was delivering last week on developing people, there were two specific points that prompted a lot of discussion when we talked about planning people’s development. So much so, that we decided to devote a whole follow up session to discuss these in more […]
Build rapport using names Do you remember the TV series Cheers? And the theme tune “… where everyone knows your name” This coming weekend I will be helping at a charity event ‘Bolt Round the Holt’ in aid of GUTS (Guildford Undetected Tumour Screening). I normally get involved with registration at this event, and thinking […]
How to prepare and engage your team for training I was discussing with a client yesterday how to get their customer facing team prepared for some forthcoming training. Although I will be the one delivering the training to reap the full benefit… I can’t do this alone. When carrying out any training what happens before […]
Does your team need your direction all the time, or do you adopt a non directive approach? Have you ever noticed how those people who constantly look to you to solve the slightest problem or to make the easiest of decisions, seem to manage fine when you are away for a day or two, or […]
I’m sure from time to time even your most outgoing team members have their off days – those times when they are down, flustered, bored, angry or frustrated. And of course, this impacts their colleagues. And your customers. Most people believe they can’t change their moods, but here are 4 things (including an exercise you […]
Getting employee buy in I’m sure that at some point in your career you’ve been told to get on with a task with no idea why you should do it and therefore either carried out the task, but to the minimum standard, or worse still simply avoided it altogether. Last week on a management workshop […]
The giving of feedback is probably one of the most vital skills in management. But your team need to know how they are doing. According to Ken Blanchard … “Feedback is the breakfast of champions” People need to know how they are doing in order to know what to keep doing and what needs improving, […]
Have you sussed what makes them tick? I had some lovely feedback last week from one of my clients relating to a development programme I’m running for his management team. He was referring to some actions taken from the programme and on this occasion it related to finding out what’s important. Too many managers waste […]
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