Retraining? I was wrong about this Before we get on to Retraining, a reminder my Managing Performance Masterclass is on Wednesday 16th February. Who in your management/supervisory team would benefit from support or retraining on how they manage the performance of their team? When I worked in the corporate world I ran management development workshops […]
Old Habits Die Hard If you’ve ever tried to give up smoking (or any other bad old habits) you’ll know just how difficult that can be. Most people really do need a very compelling reason to do so. But breaking old habits isn’t just confined to ‘bad’ habits. I remember a couple of years ago […]
21 customer service training ideas to help freshen up your refreshers If January is a quieter month for you now might the time to address your refresher training, and here are 21 customer service training ideas. Refresher training is important in any area, and customer service is no exception. Without reminders it’s easy for service […]
Giving your team a productivity boost 7 ideas to help you and your team get back to full productivity. After two weeks of late nights and sleeping in late, getting up again at my ‘normal’ time this morning was a bit of a struggle. And I don’t know about you, but all those plans […]
How to shift your mindset and end 2021 on a high Our mindset can have a huge impact on what we do and what we achieve. And of course, impact those around us. There’s no doubt this year has been another difficult one for many, and I’m incredibly grateful for your continued support. Maybe you’ve […]
Employee recognition gets noticed. (…It’s fair to say a lack of employee recognition gets noticed even more! ) Don’t you just love it when you open up a gift, and it’s perfect for you? It feels really good that somebody’s gone to the trouble of finding something that they knew you’d love. You’re perhaps surprised, […]
It’s that time of year again when the acorns are falling, and the squirrels are stocking up for winter. But, what’s the connection between acorns and managing performance? Having several large oak trees in my garden I know only too well what can happen to acorns if you leave them on the ground. Either the […]
The power of smart systems for your business and improving productivity. Hotel management software company, Preno, shares why the right software has the power to revolutionise the way you work. Running a business with out-of-date tools can cost time, patience, and money. When daily tasks like stock-taking, bookings management, and reconciliation are done manually, they […]
10 questions to ask when planning people’s development On the workshop I was delivering last week on developing people, there were two specific points that prompted a lot of discussion when we talked about planning people’s development. So much so, that we decided to devote a whole follow up session to discuss these in more […]
Build rapport using names Do you remember the TV series Cheers? And the theme tune “… where everyone knows your name” This coming weekend I will be helping at a charity event ‘Bolt Round the Holt’ in aid of GUTS (Guildford Undetected Tumour Screening). I normally get involved with registration at this event, and thinking […]
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