This morning my husband was complaining that his boss had emailed him to ask to look up some information that was readily available to him. It was just easier to ask someone else, rather than go and look it up for himself. Are you ever guilty of this? You pay your head chef a head […]
A friend of mine emailed me yesterday – she was hopping mad at the response she’d just got from a hotel manager when she asked about their pool safety. Understandably she was concerned for her 2 young daughters, who were attending their father’s wedding (not to her, you understand, this was to the ‘other woman’). […]
How practical are your hotel rooms? Unless you experience a night’s stay for yourself you wont be able to see what works and what doesn’t. I recently stayed in a very snazzy hotel, and it looked great, but when I met with my colleagues at breakfast we were all complaining that none of it was […]
Google ‘personal touches’ and you get nearly 2.5 million listings. So how hard can it be to find something to do in your hotel to make a personal touch? It’s certainly the personal touches that can make an average stay into a truly memorable one. People want to be made to feel at home and […]
So you’ve got the booking. All you do now is wait for your guests to arrive. Right? No. I’m sure you, like me, have made purchases – maybe bought a new pair of shoes, ordered a new car, or booked a holiday – only to reflect afterwards if we’ve done the right thing. With a […]
I was chatting with some friends yesterday about local places to eat out, and I was alarmed when I reflected back on the way so many pubs, restaurants and hotels make life so hard for their customers and prospects. Here are just a few of the points that came up which put us off booking: […]
I heard today of a hotel who normally takes extra business in January as a result of a local annual golf tournament, providing a welcome piece of business for this otherwise quiet month. Due to the bad weather in January the event was cancelled. Instead of scheduling to another quiet period unfortunatley the golf club […]
My husband and I went for a long weekend last week. When we checked into our hotel our receptionist asked if we had a car in the car park. Would we like the car parking fee added to our bill? “Yes, please” came our reply. “I can upgrade you to a superior room for just […]
The other day I bought some toiletries for my husband. One of them contained a sample of something he would never have even considered buying himself. But, surprise, surprise, he liked it and asked for more!
The power of ‘Try before you buy’ should not be underestimated. It’s a great
Here is the 4th and final post on How to Give Contructive Feedback, summarising the key principles.
Timing and planning
Feed back as soon after the event as you can, but ensuring