How To Encourage Repeat Conference Bookings

As someone who regularly uses hotels for meetings and training courses I get to see the good, the bad and occasionally indifferent ways venues cater for such events. Here are my top 20 tips to keep your hosts happy and encourage repeat bookings: Confirm the booking  in writing- date, room size, set up, what’s included and […]


Are you missing out on a £100m potential business opportunity?

According to research by Coeliac UK, the hospitality industry is missing out on an estimated £1 million a year by failing to provide safe, gluten-free options, because sufferers feel obliged to eat at home. And this is just for the 1% of the UK population who have the disease.   Add this to the huge […]


Are you getting your food costing basics right?

With so much focus on increasing sales, are we remembering to keep tabs on our costs too? Here are my 25 essentials to controlling food costs. I’m sure there are many more ideas, but these are the basics….. Plan menus around seasonal availability Create costing cards for every menu item, and update ingredients costs as […]