Good for The Peach Pub Company, who recently won a Best Places to Work award, in their view of staff training and the risk of losing them to other operators. Sadly there are still a number hospitality businesses that take the view that it’s too costly to invest in training their staff. Some misguidedly believe it’s […]
Here are steps 4 and 5 to achieving Your Best Year Ever Step 4 Now the next part of the process is probably the most exciting because this is were you start building your blueprint for the next 12 months. What do you really want in 2009? What goals really matter? Lots of people come […]
Here are steps 2 and 3 to help you achieve your best year ever Step 2 So, yes, some things fell through the cracks. Take a look at that, too, without the drama So the next part of the process is to look at the last 12 months and this time look at what you […]
This year, how about taking some time (if you haven’t done so already) to sit alone quietly and reflect on what it is you TRULY WANT to be, do, and have in your life and for your business? It has been said that by the end of March only about 63% of the people who […]
Wikipedia describes upselling as ‘a sales technique whereby a saleperson induces the customer to purchase more expensive items, upgrades, or other add-ons in an attempt to make a more profitable sale. Upselling usually involves marketing more profitable services or products, but upselling can also be simply exposing the customer to other options he or she […]
As your Christmas parties get underway, your marketing for next year is probably the last thing on your mind. But now is a great time to be building up material to use for next year. What better way to promote your Christmas parties and packages than to show people having fun, and your hotel or […]
This weekend the Christmas party season gets well under way. Even if you are not as busy as in previous years the chances are you’ll be taking on some extra staff. But are they an asset or a liability? If all you do is give them an order pad and tell them to get on […]
10 tips to cut down on waste at breakfast service For self service dishes use appropriate sized serving utensils – the bigger the spoon, the bigger the portion your guest will take If serving fresh fruit have this sliced or portioned in some way – grapes are a classic example – unless you cut the […]
It is estimated that the average cost of recruitment in the UK hospitality industry is around £1500 per person. If you end up with over a hundred applicants for the same job (as some hotels report) it’s easy to see just how easily this figure can mount up, just on management time alone to sift […]
Having a happy, motivated and productive team is key to customer service, maintaining sales and controlling costs. Conversely unenthusiastic or discontented staff will not only affect the quality of service, your sales and the day-to-day running of the operation, but will also rub off on everyone else, and ultimately lead to high labour turnover. The […]
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