The cost of not training staff

Good for The Peach Pub Company, who recently won a Best Places to Work award, in their view of staff training and the risk of losing them to other operators. Sadly there are still a number hospitality businesses that take the view that it’s too costly to invest in training their staff. Some misguidedly believe it’s […]


Your Best Year Ever ~ Part 3

Here are steps 4 and 5 to achieving Your Best Year Ever Step 4 Now the next part of the process is probably the most exciting because this is were you start building your blueprint for the next 12 months.  What do you really want in 2009?  What goals really matter? Lots of people come […]


How to get your staff upselling

Wikipedia describes upselling as ‘a sales technique whereby a saleperson induces the customer to purchase more expensive items, upgrades, or other add-ons in an attempt to make a more profitable sale. Upselling usually involves marketing more profitable services or products, but upselling can also be simply exposing the customer to other options he or she […]


Plan next year’s Christmas marketing now!

As your Christmas parties get underway, your marketing for next year is probably the last thing on your mind. But now is a great time to be building up material to use for next year.  What better way to promote your Christmas parties and packages than to show people having fun, and your hotel or […]


How to get the best from seasonal Christmas staff

This weekend the Christmas party season gets well under way.  Even if you are not as busy as in previous years the chances are you’ll be taking on some extra staff.  But are they an asset or a liability?  If all you do is give them an order pad and tell them to get on […]


Are your breakfast profits going in the bin?

10 tips to cut down on waste at breakfast service For self service dishes use appropriate sized serving utensils – the bigger the spoon, the bigger the portion your guest will take If serving fresh fruit have this sliced or portioned in some way – grapes are a classic example – unless you cut the […]


How to attract great people

It is estimated that the average cost of recruitment in the UK hospitality industry is around £1500 per person.   If you end up with over a hundred applicants for the same job (as some hotels report) it’s easy to see just how easily this figure can mount up, just on management time alone to sift […]


How to maintain and retain a happy and motivated team

Having a happy, motivated and productive team is key to customer service, maintaining sales and controlling costs. Conversely unenthusiastic or discontented staff will not only affect the quality of service, your sales and the day-to-day running of the operation, but will also rub off on everyone else, and ultimately lead to high labour turnover. The […]