What happens when you respond with “yes, but…”? You know when you get into conversation with someone about an emotive subject, and you’ve said your piece, and someone then says “yes, but….”? You know you are likely to be contradicted. And it’s all too easy to almost immediately – even if sub-consciously – to go […]
It’s not unusual for newly appointed managers or supervisors to lack confidence in allocating or delegating tasks, for fear of losing control or in case the team member doesn’t do it as well as they would’ve done.
Doesn’t every manager have a responsibility for team development? As recruitment continues to be a challenge, I make no apologies for continuing this week with my theme of team development. When I worked in the corporate world as head of training I was really proud of the training and development we offered. We had a […]
Planning Development based on strengths and stretch Most managers think of staff training and team development to achieve one of two things: to fix someone’s weaknesses as a way of grooming somebody for promotion Although both of these are relevant in their own way, they can leave you and your team wanting. So here’s an […]
Last week’s blog focused on the importance of team development, and I promised to continue the theme this week by sharing with you the second topic I covered on last week’s Hoteliers’ Forum, which was barriers to development. Having made a commitment to invest in your team’s development it can be frustrating when it doesn’t […]
So why is team development so important? In my role I often hear managers and owners say, “What if I train them and they leave?” What they should be asking is “What if I don’t and they stay?” As Henry Ford once said, “The only thing worse than training your employees and having them leave […]
How to maintain engagement with your team Hooray, we can now hug, go to the flicks, visit museums and of course most important of all… … we can go out to eat and drink in comfort indoors, and stay away at friends or in hotels or B&Bs. If you’ve reopened this week or you’ve recently […]
Learning from mistakes Last weekend we watched the film “Sully”, the story of Chesley “Sully” Sullenberger (Tom Hanks), an American pilot who became a hero after landing his damaged plane on the Hudson River. I think there are many lessons we can take from this story, ones of leadership, and going the extra mile for […]
Time for celebration? If you’re anything like me, you love having an excuse to celebrate. I have three things to celebrate today. Firstly, I am being taken out to lunch; my first time eating out since October. Secondly, I have a hair appointment; I know I’m not the only one celebrating some trivial events! Goodbye […]
Building confidence with team members as they return to work As your team return to work, you may need to do some confidence building. If they’ve been on furlough or working from home for some time, the may need some reassurance once they return, either to their old duties, or new tasks which are now […]
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