How to prepare and engage your team for training I was discussing with a client yesterday how to get their customer facing team prepared for some forthcoming training. Although I will be the one delivering the training to reap the full benefit… I can’t do this alone. When carrying out any training what happens before […]
Does your team need your direction all the time, or do you adopt a non directive approach? Have you ever noticed how those people who constantly look to you to solve the slightest problem or to make the easiest of decisions, seem to manage fine when you are away for a day or two, or […]
I’m sure from time to time even your most outgoing team members have their off days – those times when they are down, flustered, bored, angry or frustrated. And of course, this impacts their colleagues. And your customers. Most people believe they can’t change their moods, but here are 4 things (including an exercise you […]
Getting employee buy in I’m sure that at some point in your career you’ve been told to get on with a task with no idea why you should do it and therefore either carried out the task, but to the minimum standard, or worse still simply avoided it altogether. Last week on a management workshop […]
The giving of feedback is probably one of the most vital skills in management. But your team need to know how they are doing. According to Ken Blanchard … “Feedback is the breakfast of champions” People need to know how they are doing in order to know what to keep doing and what needs improving, […]
Get a return on your investment in training by helping people move up the Conscious Competence Learning Model Have you ever had the task of changing the behaviour of one of your team members who thinks they know it all? I think we’ve all encountered such people who are blissfully unaware of their lack of […]
Have you sussed what makes them tick? I had some lovely feedback last week from one of my clients relating to a development programme I’m running for his management team. He was referring to some actions taken from the programme and on this occasion it related to finding out what’s important. Too many managers waste […]
Trusting your team when sick I know I’ve talked about trust many times before, and that it’s two-way; if you want your team to trust you, you need to demonstrate your trust in them. Today I want to talk about a very specific example. Believing them when they phone in sick. This week is migraine […]
Employee Recognition? Why do 78% of employees feel they’re not recognised? This isn’t the blog post I intended to share today; but I was prompted by seeing 2 uplifting posts on LinkedIn this morning, both celebrating team members’ efforts. One was from the team member herself, sharing the thank you note and flowers she’d received […]
#1 mistake I see with staff training is not doing enough to make an easy transition from theory to the real world.
Skills training needs practice to perfect, and time to form new habits. Without this means not a poor return on investment, and a negative and demotivating impact on the employee.
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