Yes but …

What happens when you respond with “yes, but…”? You know when you get into conversation with someone about an emotive subject, and you’ve said your piece, and someone then says “yes, but….”? You know you are likely to be contradicted.  And it’s all too easy to almost immediately – even if sub-consciously – to go […]

Planning Development

Planning Development based on strengths and stretch Most managers think of staff training and team development to achieve one of two things: to fix someone’s weaknesses as a way of grooming somebody for promotion Although both of these are relevant in their own way, they can leave you and your team wanting. So here’s an […]

Barriers to Development

Last week’s blog focused on the importance of team development, and I promised to continue the theme this week by sharing with you the second topic I covered on last week’s Hoteliers’ Forum, which was barriers to development. Having made a commitment to invest in your team’s development it can be frustrating when it doesn’t […]

How can we learn from mistakes?

Learning from mistakes Last weekend we watched the film “Sully”, the story of Chesley “Sully” Sullenberger (Tom Hanks), an American pilot who became a hero after landing his damaged plane on the Hudson River. I think there are many lessons we can take from this story, ones of leadership, and going the extra mile for […]


Time for celebration? If you’re anything like me, you love having an excuse to celebrate. I have three things to celebrate today. Firstly, I am being taken out to lunch; my first time eating out since October. Secondly, I have a hair appointment; I know I’m not the only one celebrating some trivial events! Goodbye […]

Building Confidence

Building confidence with team members as they return to work As your team return to work, you may need to do some confidence building. If they’ve been on furlough or working from home for some time, the may need some reassurance once they return, either to their old duties, or new tasks which are now […]