Have you noticed how we are able to just ‘click’ with some people, and with others it’s a real uphill struggle? It’s all to do with rapport. The ability to build rapport is key in any business, not just hospitality. It has such an impact on our relationships – not only with customers, but also with […]
How do your staff know what to promote? Is it just left to chance, or do you brief them to ensure they focus on the items that make you the most profit? It sounds obvious, but unless you know at any one time how much profit margin you make on each sale, how do you or […]
Stock is no different than cash – so treat it as such. You wouldn’t leave your safe unlocked or your till drawers open, so why would you leave your store rooms open to anyone and everyone? Here are my top 30 tips on controlling your stock Check suppliers’ prices before ordering, and adapt your order if […]
Whether we like it or not, Christmas can be our busiest time of year. So it can be make or break for some hotels or restaurants in what has been for some a difficult year. But what happens when we get our sums wrong? Your Christmas menu is key to your profitability over Christmas. How would […]
Yes, I know the kids haven’t even gone back to school yet, but Christmas should be your most profitable time of year, and this year will probably be more competitive than ever. So here are 20 actions to do now, so you don’t leave things to chance, and help get you on track for your best […]
7. Be realistic Taking small steps each day towards your goals will be more achievable than devoting a whole day to a project, so break down the task into the smallest denominators, and chip away a piece at a time. You know you will get interruptions, so build them into your schedule – just ensure […]
6. Plan your day in advance At the end of your work-day make a list of everything you have to do the next day. Clear your workspace completely so that at the start of the next day you can go to work immediately on your priorities. Prioritise your list to ensure your most challenging or […]
5. Learn to say no Recognise that there will never be enough time to do everything you have to do. If your focus needs to be quadrant II activities you will either need to delegate or say no to some things. If you have set your goals and identified the activities needed to achieve these […]
4. Distinguish between urgent and important Urgent means it requires immediate attention, they are things which were difficult to ignore, often visible, they insist on action. We tend to react to urgent matters just because they are there. On the other hand, important activities are those that contribute to goals or results and are proactive. Please […]
3. Apply the Pareto principle How often do you find your day has been dominated by trivia? The Pareto principle suggests that 20% of your activities will account for 80% of your results. Unfortunately it is on this top 20% that we are most likely to procrastinate, instead spending our time on the least important […]
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