Slashing your room rates to get increased occupancy is not the answer to generating higher sales margins. Whereas it might increase occupancy rates slightly it will have a negative impact on your customer’s perception of quality, a massive impact on your margins and, once cut, it is extremity difficult to put prices back up again. […]
Do you or your supervisors find it difficult to delegate? Why employ staff at vast expense and then not utilise them thoroughly? A recent survey by Learndirect Business found that nearly two thirds of the people surveyed felt that they had talents that were not being called upon. Just see if you or any of […]
It’s good to read of hospitality businesses doing their bit for the environment. What concerns me is how ineffective these measures appear (from a customer’s perception at least) – despite the potential positive impact on their bottom line at a time when most could do with a boost. Some do have good intentions – re-using towels, key […]
Was it Oscar Wilde who said ‘There is only one thing in life worse than being talked about, and that is not being talked about.’? Sadly more people (especially us Brits) are likely to share their bad experiences than their good ones. And in the current climate few people will want to spend their hard […]
It was encouraging to read the ‘experts’ views in the Caterer in response to the question ‘Can hospitality businesses afford to cut training spend?’ (News analysis, 22 May), and I would not disagree with any of these comments. However, for the 51% who were reported to be planning to cut their training budget they might […]
Just in case I missed anyone, here are the downloads I promised at the Grow your Business Exhibition last week. https://www.naturallyloyal.com/download-signup/
I’ve just come back from a weekend in Dresden – a very interesting city, with much of the historical centre restored to its former glory. On Saturday evening we went to the opera, having had an excellent early dinner at a restaurant right next to the opera house. Our German hosts decided the battle for […]
Anyone the least bit tempted to employ staff without checking their backgrounds and papers may want to read this first. http://bit.ly/14kmni
It was great to meet so many people today at the Grow Your Business Show in Guildford. I hope you all had a very fruitful day, and made lots of good contacts and some potential new business opportunities. Lots of following up to be done now for many of us. For those who spoke to me […]
I’ll be speaking tomorrow at 12 p.m. at the Grow your Business Show in Guildford, Surrey. I’d like to invite you to join me for a 40 minute Motivating your Team Effectively seminar at the Grow Your Business event on 13th May. An inspiring, practical and motivational session on how you get the best from […]
Download my free A~Z on Managing People
"An A~Z of Managing People - 26 tips for Managers & Supervisors to Engage Their Teams & Deliver Results"
