Day 6 in my 12 days of Christmas mini blog series 6. Promote Teamwork Upskill and cross train people to cover other’s responsibilities so people are confident their job still gets covered when they are sick, on holiday or have an extra heavy workload. Set up job swaps so everyone has a greater appreciation of […]
Day 5 in my 12 days of Christmas mini blog series 5. Getting stuck in It can often feel as if you’re not achieving much in the first few days or weeks back at work. Set some short term goals or mini projects so that everyone can get stuck in and can see some results […]
Day 4 in my 12 days of Christmas mini blog series 4. Fresh Focus Time off often gives people time for reflection and can prompt them to start thinking about other options, career moves or even career changes. Share your plans for the coming year with your team so they involved, and ask for their […]
Day 3 in my 12 days of Christmas mini blog series 3. Celebrate and share successes. Remind your team of all your achievements over the past 12 months. What milestones have you achieved as a business and individually. What were the highlights, and what’s been their contribution? Staff are more likely to be loyal and […]
Day 2 in my 12 days of Christmas mini blog series 2. What’s your Why? If you want your team to take an interest and be inspired by what you do as a business, it stands to reason they need to understand what you do and why. When you and your team have a clearly […]
12 ideas to engage and inspire your team on their return from their Christmas break The first of my mini 12 days of Christmas blog series, which this year will focus on engaging and inspiring your team following their Christmas break. 1. Thank You Simply saying thank you is the most obvious thing to do […]
Earlier this month I was a guest at an awards ceremony – the British Excellence in Sales Management Awards, hosted by the very funny Jimmy Carr. Quite apart from having a great evening and an excuse to put on a posh frock, I was delighted when I discovered my host was up for an award. […]
In all my years as a trainer the number 1 mistake I see businesses making with their staff training is not doing enough to make an easy transition from theory to the real world. What takes place in the safety, and often false environment, of the training room can be very different from what happens […]
Next week (2-6 October) is National Customer Service Week. Customer Service Week is the perfect opportunity to acknowledge the critical role customer service plays in running a successful business. Of course, customer service plays a vital role at any time of year, not just during customer service week. But if nothing else it provides the […]
As a business owner understandably you’re focused on sales and growth. Most business owners I work with are too. But I also see many letting money slip through their fingers unnoticed. Profits they could retain with a few simple steps. We’ve finally woken up to the benefits of having an engaged team yet evidence still shows […]
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