Planning Development based on strengths and stretch Most managers think of staff training and team development to achieve one of two things: to fix someone’s weaknesses as a way of grooming somebody for promotion Although both of these are relevant in their own way, they can leave you and your team wanting. So here’s an […]
Last week’s blog focused on the importance of team development, and I promised to continue the theme this week by sharing with you the second topic I covered on last week’s Hoteliers’ Forum, which was barriers to development. Having made a commitment to invest in your team’s development it can be frustrating when it doesn’t […]
So why is team development so important? In my role I often hear managers and owners say, “What if I train them and they leave?” What they should be asking is “What if I don’t and they stay?” As Henry Ford once said, “The only thing worse than training your employees and having them leave […]
How to maintain engagement with your team Hooray, we can now hug, go to the flicks, visit museums and of course most important of all… … we can go out to eat and drink in comfort indoors, and stay away at friends or in hotels or B&Bs. If you’ve reopened this week or you’ve recently […]
Learning from mistakes Last weekend we watched the film “Sully”, the story of Chesley “Sully” Sullenberger (Tom Hanks), an American pilot who became a hero after landing his damaged plane on the Hudson River. I think there are many lessons we can take from this story, ones of leadership, and going the extra mile for […]
Time for celebration? If you’re anything like me, you love having an excuse to celebrate. I have three things to celebrate today. Firstly, I am being taken out to lunch; my first time eating out since October. Secondly, I have a hair appointment; I know I’m not the only one celebrating some trivial events! Goodbye […]
How unresourceful & resourceful states influence employee engagement When you get home from work can you normally sense what sort of mood everyone else’s in? Even when no words are spoken it’s usually pretty easy to tell. Our moods and emotions are usually evident to others from our behaviours, facial expressions and tone. Certain emotions […]
Very best of luck if you are reopening your business today or this week and you’re welcoming back customers. I’m not sure which I’m more excited about… Going to the pub or getting my hair cut! Of course, this is good news for your team too, and the first steps to getting back to some […]
Team briefings. Your chance to keep your team in the loop. Things change daily in your business and no one in your team wants to look unprepared or be caught unawares. This might be something as simple as a product or service which isn’t available, so customers end up being disappointed. Perhaps it’s a particular […]
Redefining your purpose so everyone is aligned As you prepare for team members to return to work, remind people of your purpose. Bear in mind, some of them may not have seen one another for the whole of the lockdown. You may even have new people in your team who haven’t met anyone yet. So […]
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