One of the key areas of focus for many of my clients is how to increase the retention of their key people. They are worried about not tapping into their potential and ultimately losing them, which inevitably has a knock-on effect on customer service, productively and profit. Sadly, some business owners stick their head in […]
12th and final post in my 12 days of Christmas mini blog series 12. How are you doing? Ask your team for feedback on how you are doing in their eyes. It can feel uncomfortable to give feedback to the boss, so ask in a more conversational way such as “What could I be doing […]
Day 11 in my 12 days of Christmas mini blog series 11. Your customers’ journey There will always be little tweaks you can make to improve your service. If January is a quiet month for you, now’s a perfect time to for you and your team to review your customer journey and all the various […]
Day 10 in my 12 days of Christmas mini blog series 10. Systems and resources How often have we heard the phrase “I’m sorry, the system won’t allow me to do that.”? Do you have any systems in place which make life difficult for your team members? Poor systems can be frustrating for team members, […]
Day 9 in my 12 days of Christmas mini blog series 9. Learn from Mistakes In any business there are times when things don’t go according to plan. Review some of the things that have not gone to plan over the past year or even the past few weeks. Rather than dwelling on the negatives, […]
Day 8 in my 12 days of Christmas mini blog series 8. New challenges Not everyone wants to progress, but that doesn’t mean you let them stagnate. We often think of development as grooming people for promotion. Although this might be one intention or outcome it shouldn’t stand in the way of development. Even those […]
Day 7 in my 12 days of Christmas mini blog series 7. Seeing strengths January is often a time to catch up on staff training. Rather than merely trying to fix weaknesses (which makes everyone mediocre in everything) look back at where individual team members have shown specific strengths. By focusing on people’s strengths we’re […]
Day 6 in my 12 days of Christmas mini blog series 6. Promote Teamwork Upskill and cross train people to cover other’s responsibilities so people are confident their job still gets covered when they are sick, on holiday or have an extra heavy workload. Set up job swaps so everyone has a greater appreciation of […]
Day 5 in my 12 days of Christmas mini blog series 5. Getting stuck in It can often feel as if you’re not achieving much in the first few days or weeks back at work. Set some short term goals or mini projects so that everyone can get stuck in and can see some results […]
Day 4 in my 12 days of Christmas mini blog series 4. Fresh Focus Time off often gives people time for reflection and can prompt them to start thinking about other options, career moves or even career changes. Share your plans for the coming year with your team so they involved, and ask for their […]
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Are you making any of these 7 Big Mistakes Business Owners (or their managers) Unwittingly Make - Resulting in High Staff Turnover, Low Productivity or Inconsistent Customer Service?
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