If your team are on furlough or working from home it’s still important to maintain a team spirit. One of the things we discussed on my webinar last week was the importance of still doing things together as a team to keep the team spirit alive, and make it easier once everyone is back together […]
Do you get that feeling of satisfaction when you cross things off your list, or is that just me? Conventional wisdom says get the worse things out of the way first. As Brain Tracy referred to it as “Eat That Frog”. But if your team are on furlough or working from home I believe […]
On last week’s UK Hospitality Forum Clubhouse discussion, I was asked about attracting new recruits. Why is this important now? For many businesses, plans are now underway for re-opening; which is brilliant news. But it would be naïve to think we can just pick up where we left off. Team members who have been on […]
Making small continuous improvements all add up and can make a big difference Here’s a perfect example of continuous improvements. Back in the 1950s Formula 1 pit stops used to take in the region of 67 seconds. Now they take a only 2-3 seconds. How have they achieved this? By finding ways to make incremental […]
What do you do to show you care for your team? After nearly 36 years of marriage (to the same person!) I feel we must be doing something right. I’m sure like most married couples, we don’t declare our undying love every day of the week, but we still know we’re loved and cared for. […]
Using a coaching model in managing performance In last week’s managing performance masterclass one of the principles we discussed was to identify when your team need support. One indication of this is when they say “I can’t do this” or after the event when they say “I didn’t have time”. There can be many reasons […]
12th and final post in my 12 days of Christmas mini blog series 12. How are you doing? Ask your team for feedback on how you are doing in their eyes. It can feel uncomfortable to give feedback to the boss, so ask in a more conversational way such as “What could I be doing […]
Time. The most precious resource we have. Once it’s gone, it’s gone. Despite the latest lockdown, it would be such a waste to let ourselves stand still or fritter away time if your business is closed again. After just two weeks of late nights and sleeping in late, getting up again at my ‘normal’ time […]
Day 11 in my 12 days of Christmas mini blog series 11. Your customers’ journey There will always be little tweaks you can make to improve your service. If January is a quiet month for you, now’s a perfect time to for you and your team to review your customer journey and all the various […]
Day 10 in my 12 days of Christmas mini blog series 10. Getting stuck in It can often feel as if you’re not achieving much in the first few days or weeks back at work. Set some short term goals or mini projects so that everyone can get stuck in and can see some results […]
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