Day 4 in my 12 days of Christmas mini blog series 4. Fresh Focus Time off often gives people time for reflection and can prompt them to start thinking about other options, career moves or even career changes. Share your plans for the coming year with your team so they involved, and ask for their […]
Day 3 in my 12 days of Christmas mini blog series 3. Celebrate and share successes. Remind your team of all your achievements over the past 12 months. What milestones have you achieved as a business and individually. What were the highlights, and what’s been their contribution? Staff are more likely to be loyal and […]
Day 2 in my 12 days of Christmas mini blog series 2. What’s your Why? If you want your team to take an interest and be inspired by what you do as a business, it stands to reason they need to understand what you do and why. When you and your team have a clearly […]
12 ideas to engage and inspire your team on their return from their Christmas break The first of my mini 12 days of Christmas blog series, which this year will focus on engaging and inspiring your team following their Christmas break. 1. Thank You Simply saying thank you is the most obvious thing to do […]
Icebergs and Innovation Involving your team in innovation and improvements. I’ve talked many a time about the importance of listening and tuning in to your team. However, over the past few months the emphasis has been on listening to their concerns with a view to safeguarding their wellbeing. Today’s article is also about listening, but […]
If you’re about to reopen or to launch your Christmas offerings it’s important to set expectations. The chances are some responsibilities and priorities will have changed, so your team need to know what’s expected. Determine what needs doing, who is best placed to do it and then set your expectations. This is something I always […]
Ideas for improving productivity. I guess like many people I’ve been spending some of my lockdown time sifting through old clutter that I no longer need. Whilst sorting through some old files I came across an exercise I used to use with my leadership coaching clients called “Stop the Spinning plates” Everything that is incomplete […]
A is for Attitude I often hear managers criticising a team member’s attitude, “they have an attitude problem!” But what do they actually mean? What behaviours convey someone’s attitude? Often it’s their enthusiasm for the job, the way they support their colleagues, how they talk to customers. But, before considering your team’s attitude, let’s consider […]
It only takes one negative or obstructive person to get in the way and undo all your efforts. These people can have a massive impact on employee engagement, people’s performance and ultimately on your customer service levels.
Amazon are the masters of using upselling to add value. Just think about the last time you viewed an item on Amazon; below the chances are you saw the handy little prompt saying: “Customers who bought this item also bought ….” or “Frequently bought together”. As business owners we know that often the profit is […]
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