This week I’ve had several conversations with clients and their management teams on giving feedback. The giving and receiving of feedback is probably one of the most vital skills in management. According to Ken Blanchard: “Feedback is the breakfast of champions” The aim of any feedback is to motivate and encourage more of what they […]
I sometimes see managers getting very frustrated that people in their team aren’t contributing as much as they’d like. They know, or at least suspect, they are capable of more, but for some reason some people are just not taking responsibility for making decisions or getting things done. Ask how they see their role? They […]
Understandably, as a business owner you’re focused on your sales and your bottom line. Yet, you could well have profits sneaking out of the back door unnoticed; many people do. Profits you could retain with a few simple steps. Although some businesses have woken up to the benefits of having an engaged team, all the […]
One of the key areas of focus for many of my clients is how to increase the retention of their key people. They are worried about not tapping into their potential and ultimately losing them, which inevitably has a knock-on effect on customer service, productively and profit. Sadly, some business owners stick their head in […]
12th and final post in my 12 days of Christmas mini blog series 12. How are you doing? Ask your team for feedback on how you are doing in their eyes. It can feel uncomfortable to give feedback to the boss, so ask in a more conversational way such as “What could I be doing […]
Day 11 in my 12 days of Christmas mini blog series 11. Your customers’ journey There will always be little tweaks you can make to improve your service. If January is a quiet month for you, now’s a perfect time to for you and your team to review your customer journey and all the various […]
Day 10 in my 12 days of Christmas mini blog series 10. Systems and resources How often have we heard the phrase “I’m sorry, the system won’t allow me to do that.”? Do you have any systems in place which make life difficult for your team members? Poor systems can be frustrating for team members, […]
Day 9 in my 12 days of Christmas mini blog series 9. Learn from Mistakes In any business there are times when things don’t go according to plan. Review some of the things that have not gone to plan over the past year or even the past few weeks. Rather than dwelling on the negatives, […]
Day 8 in my 12 days of Christmas mini blog series 8. New challenges Not everyone wants to progress, but that doesn’t mean you let them stagnate. We often think of development as grooming people for promotion. Although this might be one intention or outcome it shouldn’t stand in the way of development. Even those […]
Day 7 in my 12 days of Christmas mini blog series 7. Seeing strengths January is often a time to catch up on staff training. Rather than merely trying to fix weaknesses (which makes everyone mediocre in everything) look back at where individual team members have shown specific strengths. By focusing on people’s strengths we’re […]
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