Amazon are the masters of using upselling to add value. Just think about the last time you viewed an item on Amazon; below the chances are you saw the handy little prompt saying: “Customers who bought this item also bought ….” or “Frequently bought together”. As business owners we know that often the profit is […]
You could be running the best promotion in the world, but… Last week I was approached by someone from the Hospitality Sales and Marketing Association International (HSMAI) who is leading a tactical workgroup on recovery for hotels. He had a pdf I had written over 10 years ago, on 100 promotion ideas for hotels, and […]
How to create happiness at work This week is “Week of Happiness”, so I feel it’s appropriate to talk about happiness at work today. I am a firm believer that the happier your team the happier your customers. Happiness spreads and a happy team makes for a better place to work, lower staff turnover, fewer […]
Spotting warning signs Being told a colleague has committed suicide is sickening. This has happened to me twice, and I sincerely hope it never happens again. It was bad enough for me; I just can’t begin to imagine the pain for these people’s families. You keep going over in your mind if there is anything […]
Why you need to earn trust According to a recent Harvard Review Survey 58 percent or people say they trust strangers more than their own boss. This is truly shocking. If your team don’t trust you, imagine what impact that can have on their performance, your staff turnover, your customers’ experience and your bottom line. If you […]
Four strategies for Mastering your Motivation Mastering your motivation and how you feel determines your behaviour, your results, and effects the people around you. If you want your team to be motivated it starts with you. Do you ever get those days when it seems the world is conspiring against you, when it’s a struggle […]
Conducting return to work one to one meetings to engage employees returning to work after furlough or working from home As more of your team return to work, they will probably be returning with a mix of emotions. Some will welcome getting back to some routine, others may have missed to social aspects of work, […]
3 ways to demonstrate you value your team members Even under normal circumstances it’s important to show you value your team members; I believe we all like to be valued and our team are no exception. But, now more so than ever, particularly if they are still on furlough. This was one of the topics […]
Drip, drip, drip Have you been spotting problems? During the lockdown you’ve no doubt had to carry out some tasks you’d normally have delegated to others in your team. I know I have. And it’s only when you perform those tasks yourself you realise that they’re not as straight forward as you thought… Maybe the […]
Creating habits takes time… and sometimes a little patience! Last week I wrote about setting expectations of your team as they start to return to work. Some of this will inevitably mean people taking on different responsibilities or new ways of working. Once you’ve set your expectations you’ll want to ensure it’s not just a […]
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