You could be running the best promotion in the world, but… Last week I was approached by someone from the Hospitality Sales and Marketing Association International (HSMAI) who is leading a tactical workgroup on recovery for hotels. He had a pdf I had written over 10 years ago, on 100 promotion ideas for hotels, and […]
Mastering the art of question technique Last week in the Managing Performance Workshop one of the skills we discussed that cropped up time and again was question technique. As any self-respecting salesperson will tell you, question technique is a key skill in the sales process. But it’s also a critical skill for managers too. Why? […]
How to create happiness at work This week is “Week of Happiness”, so I feel it’s appropriate to talk about happiness at work today. I am a firm believer that the happier your team the happier your customers. Happiness spreads and a happy team makes for a better place to work, lower staff turnover, fewer […]
Spotting warning signs Being told a colleague has committed suicide is sickening. This has happened to me twice, and I sincerely hope it never happens again. It was bad enough for me; I just can’t begin to imagine the pain for these people’s families. You keep going over in your mind if there is anything […]
Why you need to earn trust According to a recent Harvard Review Survey 58 percent or people say they trust strangers more than their own boss. This is truly shocking. If your team don’t trust you, imagine what impact that can have on their performance, your staff turnover, your customers’ experience and your bottom line. If you […]
Four strategies for Mastering your Motivation Mastering your motivation and how you feel determines your behaviour, your results, and effects the people around you. If you want your team to be motivated it starts with you. Do you ever get those days when it seems the world is conspiring against you, when it’s a struggle […]
Conducting return to work one to one meetings to engage employees returning to work after furlough or working from home As more of your team return to work, they will probably be returning with a mix of emotions. Some will welcome getting back to some routine, others may have missed to social aspects of work, […]
10 tips for getting going on the one thing we should be doing and avoiding the overwhelm I’ve recently been pruning rhododendron bushes in my garden; ones that had got completely overgrown. It wasn’t a five minute job, but an overwhelming task I’d been putting off for months. As I was sawing through […]
3 ways to demonstrate you value your team members Even under normal circumstances it’s important to show you value your team members; I believe we all like to be valued and our team are no exception. But, now more so than ever, particularly if they are still on furlough. This was one of the topics […]
Creating Conscious Incompetence to help people learn On last week’s Fresh Start programme one of the topics we discussed was how people learn, re-establishing our expectations and how we identify if someone is already up to standard. Something I’m sure a lot of managers will be doing as their teams return from furlough. As anyone […]
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