Break the mould

On the ninth day of Christmas my true love sent to meBe different Black sheep of the family

Tip #9

Break the mould

Stand out from competitors in the way you look after your customers. Just because something is not the norm for customer service in your industry shouldn’t mean that you don’t do it; it could be the perfect way to make you stand out.

Think back over the past few weeks when you’ve been a customer. What have you experienced that left you with the feel good factor?

Observe what other industries do that helps the overall customer experience and identify what you can borrow and adapt for your own industry or profession.

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