Caroline’s talks are practical, energetic and thought provoking. She’s fast paced which means she covers a lot in a short time so everyone comes away with some simple easy wins to action immediately, as well as a fistful of longer term strategic ideas to enhance their customers’ experience
Her sessions on a wide variety of customer experience topics can be…
She’s famous for her warmth and interactive style; but no-one leaves without having to put in some effort!
Caroline took a workshop for members on behalf of the Institute of Hospitality Sussex branch on 'Leading teams in times of uncertainty.'
Rachael Stevens MIH, Institute of Hospitality Supervisory Board Member and Sussex Branch Chair
The session was full of practical advice, taught at a perfect pace and in a way that all attendees could understand what was being discussed. It gave a clear framework and approach to leadership in times of uncertainty with practical tools members could take back and apply in their own businesses.
We had first line managers, academics, students, graduates and senior managers benefit from this session.
I would not hesitate to recommend.
"The 7 common profit plundering SERVICE PITFALLS businesses unwittingly make, leaving their customers feeling unimpressed, uninspired and unloved, and posting poor reviews. … and the simple strategies to overcome them"
If you’re frustrated your customer service training isn’t working, and you’re not giving your customers a consistent customer experience...
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Are you making any of these 7 Big Mistakes Business Owners (or their managers) Unwittingly Make - Resulting in High Staff Turnover, Low Productivity or Inconsistent Customer Service?
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