Caroline’s talks are practical, energetic and thought provoking. She’s fast paced which means she covers a lot in a short time so everyone comes away with some simple easy wins to action immediately, as well as a fistful of longer term strategic ideas to enhance their customers’ experience
Her sessions on a wide variety of customer experience topics can be…
She’s famous for her warmth and interactive style; but no-one leaves without having to put in some effort!
I was referred to Caroline by a friend of mine who had sat through one of Caroline talks. At the time I was putting together a seminar for credit professionals and wanted something more than just facts, numbers and overall finance. I asked Caroline to come along and add some care into the day,
Brendan Clarkson, Debt, Advisory and Operations Director
What she provided was an excellent talk on "pride", the feedback I received was fantastic. I was somewhat sceptical on having a speaker outside the normal technical realms however her warmth and delivery was fantastic, and I would definitely look to use her again. Thank you again, Caroline.
"The 7 common profit plundering SERVICE PITFALLS businesses unwittingly make, leaving their customers feeling unimpressed, uninspired and unloved, and posting poor reviews. … and the simple strategies to overcome them"
If you’re frustrated your customer service training isn’t working, and you’re not giving your customers a consistent customer experience...
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Are you making any of these 7 Big Mistakes Business Owners (or their managers) Unwittingly Make - Resulting in High Staff Turnover, Low Productivity or Inconsistent Customer Service?
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