Need a speaker for your next event?

Hiring Caroline to speak

Caroline’s talks are practical, energetic and thought provoking. She’s fast paced which means she covers a lot in a short time so everyone comes away with some simple easy wins to action immediately, as well as a fistful of  longer term strategic ideas to enhance their customers’ experience

Her sessions on a wide variety of customer experience topics can be…

      • Short, thought-provoking talks that inspire action
      • Longer Keynote talks that deliver different ways of thinking beyond traditional customer service issues
      • Or full-scale half- and full-day workshops where business owners properly get into the nitty gritty of their service culture

She’s famous for her warmth and interactive style; but no-one leaves without having to put in some effort!

Caroline took a workshop for members on behalf of the Institute of Hospitality Sussex branch on 'Leading teams in times of uncertainty.'

The session was full of practical advice, taught at a perfect pace and in a way that all attendees could understand what was being discussed. It gave a clear framework and approach to leadership in times of uncertainty with practical tools members could take back and apply in their own businesses.

We had first line managers, academics, students, graduates and senior managers benefit from this session.

I would not hesitate to recommend.

Rachael Stevens MIH, Institute of Hospitality Supervisory Board Member and Sussex Branch Chair

Valuable Free Resources from Caroline