Caroline’s business is Naturally Loyal, where she helps businesses get more sales from their existing customers, so they make more profit.
Caroline says “If you want to get more sales and make more profit start by looking after your existing customers. Getting your brand’s customer experience right can be your number one way to differentiate your business from the competition. When you get this right, your existing customers spend more, they buy from you more often and will happily recommend you to others. This means increased sales with less time and effort on marketing, Result? More profit.”
Having spent over 40 years in the hospitality, leisure and tourism industry, she shares many lessons and principles which are just as valid in any industry if they really want to stand out from the crowd.
Creating loyalty isn’t about loyalty cards, it’s about creating a culture where everyone in the business is cared for and cares about delivering a memorable customer experience which is reflected in the actions of everyone in the business.
Caroline has featured in the Global Gurus Top 30 for Hospitality for the past 5 years, and in 2019 listed #13 in the Customer Experience Magazine Top 25 CX Influencers in recognition of her outstanding contribution to the Customer Experience industry.
Caroline was a guest speaker at our seminar for local business and she enthusiastically delivered a strong piece on how to retain staff. Her presentation was well delivered and well received. I would recommend her to any company who is looking to increase focus around customer retention and loyalty.
Anita Whiting, March Recruitment
By avoiding "The 7 common profit plundering SERVICE PITFALLS businesses unwittingly make, leaving their customers feeling unimpressed, uninspired and unloved, and posting poor reviews. … and the simple strategies to overcome them"
If you’re frustrated your customer service training isn’t working, and you’re not giving your customers a consistent customer experience...
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Are you making any of these 7 Big Mistakes Business Owners (or their managers) Unwittingly Make - Resulting in High Staff Turnover, Low Productivity or Inconsistent Customer Service?
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