How to change your team members’ moods

I’m sure from time to time even your most outgoing team members have their off days – those times when they are down, flustered, bored, angry or frustrated.

And of course, this impacts their colleagues.

And your customers.

Most people believe they can’t change their moods, but here are 4 things (including an exercise you can do with your team as part of your customer service training) you can do with your team to influence their moods, so they are more productive and engaged with their job and engaged with servicing your customers well.

Action point

If you only do one thing as a result of watching this, help your team members identify when they are in an unresourceful state and how to change this.


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