Why managers need coaching and training skills
Sadly most training isn’t something you deliver once, then tick it off your list!
If you’re familiar with the Ebbinghaus Effect you’ll know the implications of the Ebbinghaus Curve of Forgetting; that your audience forgets most of what you tell them, sometimes within as little as an hour.
So before we know it everything is back to how it was before!
Without support and guidance even the most motivated and enthusiastic team members are likely to slip back to their old comfortable way of doing things the moment something unexpected happens, at the hint of any pressure or when things go wrong.
Particularly when you are expecting a change in behaviour (such as customer service skills) this takes time, ongoing support, coaching and feedback, to encourage team members to put their learning into practice as quickly as possible, and embed new habits, so they become natural rather than scripted.
Assigning a mentor, coach or buddy can help overcome the initial barriers to perfecting a new skill ….providing that mentor, coach or buddy has the right skills!
Giving line managers, mentors, buddies, and coaches the skills to train, coach and support their teams gives you a fighting chance of building confidence and competence in their new skills and embing new behaviours.
All trainer skills programmes – except certificated courses* are designed to meet your specific needs. So whether you are looking for a half day introduction to on job coaching, help getting your team up to speed with their training and coaching skills to bring your own in house customer service training programme to life, or are looking for an in depth programme to develop skills to deliver formal training to large groups we can design a programme to suit your needs. Rates start at £850 per half day workshop and £1250 per full day.
Please email me to arrange a call to discuss objectives and options.
* Certificated trainer skills courses have set content and criteria for assessment and include: