What's in Creating Service Superstars?
Chapter | |
1
|
Why bother?Identifying the importance of delivering a great customer experience |
2 |
What great looks likeDefining what a great customer experience looks like and feels like |
3 |
Walk a mile in their shoesUnderstanding your customers’ journey |
4
|
Tricks of the tradeThe skills and knowledge needed to deliver a great customer experience |
5 |
A sparkling performanceGaining engagement and enthusiasm from your team |
6 |
A bad workman blames his toolsEstablishing the systems and processes to support your team |
7 |
A stick of rockCreating a customer service culture |
8 |
In summaryWhat to do next |
Plus: Each chapter gives you actions to take so you make progress as you complete each chapter.