Here are 38 of my favourite customer service training ideas, so you can keep your team engaged, fresh and focused on delivering a fab customer experience all summer long
Now we’re well into the summer and – if you run a hospitality, leisure or tourism business – maybe your busiest time of year, how do you keep your team fresh and still focused on delivering a brilliant customer experience?
Even when your team know what’s expected, when you’re busy for whatever reason, it’s easy to take your eye off the ball. But this shouldn’t be an excuse for a poor customer experience or inferior customer service. Your customers don’t care! Busy or not, whether it’s the school holidays and you’re rushed off your feet, or key team members are taking time off, your customers still expect consistency.
With this in mind I’ve just updated and added to my manual of customer service training activities and exercises.
This is a collection of 38 customer service training ideas in the form of activities and exercise, which you can use now – and all year round – to keep your team engaged, energised and excited about customer service.
These are all exercises I’ve used, and my clients have used, to involve their team, make continuous improvements and keep customer service and the customer experience front of mind, however busy.
And until midnight on Sunday you can get this at the very special price of just £7 instead of £27.
I’m offering this special price as a way to say THANK YOU to all the people who read this Naturally Loyal blog.