Thank you. Here are your downloads

Thank you and congratulations.

You’re now ready to deliver your own in house programme to create your own “Ambassadors of Customer Experience”

….to wow your customers and get them talking about you”

Your folder containing each of the modules, trainer’s guidance notes and slides will be on it’s way to you very shortly. But whilst you’re waiting for that to arrive you have immediate access to all the materials so you can get started right away.

There are 23 files in total to download. I recommend you set up a separate folder and download and store all your files in one place.

A duplicate of this information has also been sent to you by email, so you will have the files to refer back to if you can’t download them all right now.  Please check you have received this before clicking away from this page. If not, please check your spam folder.

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Trainers’ notes and additional reading

1 Outline programme

https://www.naturallyloyal.com/site/wp-content/uploads/2013/01/1-Outline-Programme.docx

2 Introduction to the workshop

https://www.naturallyloyal.com/site/wp-content/uploads/2013/02/2-Introduction-to-the-traning-workshop.docx

3 Training tips

https://www.naturallyloyal.com/site/wp-content/uploads/2013/01/3-Training-tips.docx

4 Ice breakers and energisers

https://www.naturallyloyal.com/site/wp-content/uploads/2013/02/4-Ice-breakers-and-energisers.docx

5 Great customer service

https://www.naturallyloyal.com/site/wp-content/uploads/2013/01/5-Great-customer-service.docx

6 Increasing sales

https://www.naturallyloyal.com/site/wp-content/uploads/2013/01/6-Increasing-sales.docx

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Module 1

Overview

https://www.naturallyloyal.com/site/wp-content/uploads/2013/02/Overview-1.docx

Session outlines

https://www.naturallyloyal.com/site/wp-content/uploads/2013/02/session-outlines-1.docx

Self assessment questionnaire

https://www.naturallyloyal.com/site/wp-content/uploads/2013/02/Self-assessment.docx

Sample customer expectations exercise

https://www.naturallyloyal.com/site/wp-content/uploads/2013/02/Sample-Customer-expectations-exercise.docx

Role Play Brief 1

https://www.naturallyloyal.com/site/wp-content/uploads/2013/02/Role-play-1-brief.docx

PowerPoint Slides

https://www.naturallyloyal.com/site/wp-content/uploads/2013/02/Customer-Service-programme-slides-1.pptx

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Module 2

Overview

https://www.naturallyloyal.com/site/wp-content/uploads/2013/02/Overview-2.docx

Session outlines

https://www.naturallyloyal.com/site/wp-content/uploads/2013/02/session-outlines-2.docx

Upselling scenario sample briefs

https://www.naturallyloyal.com/site/wp-content/uploads/2013/01/Upselling-scenario-briefs-A5.docx

Upselling scenario observer sample briefs

https://www.naturallyloyal.com/site/wp-content/uploads/2013/02/Sample-Upselling-scenario-observer-briefs.docx

Upselling: Spotting opportunities sample exercise

https://www.naturallyloyal.com/site/wp-content/uploads/2013/02/Sample-Upselling-spotting-sales-opportunities-exercise.docx

PowerPoint Slides

https://www.naturallyloyal.com/site/wp-content/uploads/2013/02/Customer-Service-programme-slides-2.pptx

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Module 3

Overview

https://www.naturallyloyal.com/site/wp-content/uploads/2013/02/Overview-3.docx

Session outlines

https://www.naturallyloyal.com/site/wp-content/uploads/2013/02/session-outlines-3.docx

Complaints scenarios

https://www.naturallyloyal.com/site/wp-content/uploads/2013/01/Complaints-Scenarios.docx

Difficult customer handout

https://www.naturallyloyal.com/site/wp-content/uploads/2013/02/Difficult-customers-handout.docx

Complaint handling role play exercise

https://www.naturallyloyal.com/site/wp-content/uploads/2013/02/Complaint-Handling-role-play-exercise.docx

PowerPoint Slides

https://www.naturallyloyal.com/site/wp-content/uploads/2013/02/Customer-Service-programme-slides-3.pptx

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Good luck with your training, and please do let me know how you get on, or if you have any suggestions.

Best wishes

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