"Why Customer Service Training Fails"Estimates suggest that over 78% of training is ineffective in that it does not “stick” in the delegates’ minds or change their behaviours.
Before you plan any customer service training discover why so much customer service training fails, so you can avoid making these same mistakes.
“The 7 Costly Mistakes Businesses Unwittingly Make So Their Customer Service Training Fails to Deliver Results”
Download my free guide now
You recognise the service your customers receive might well be the most memorable part of doing business with you.
And you understand to deliver good customer care your team need to know what constitutes good service, to have the customer service skills to deliver this, and receive the appropriate customer service skills training.
But relying on employees to pick things up as they go along can lead to picking up bad habits, mixed messages and ultimately poor performance and wasted resources.
And depending on experienced team members to pass on their skills to others is risky; just because they are good at doing something doesn’t necessarily mean they’re willing or able to explain it to others.
There are many things that can get in the way of you conducting training: the day-to-day pressures of the operation, not having the skills or resources to write your own programme, or you simply feel you need a fresh perspective.
Of course there are plenty of open courses and off the shelf programmes to choose from.
But …
Bringing in an experienced trainer is the logical solution if you don’t yet have the skills, time or resources to deliver it yourself in house.
Or you simply need to raise the profile of customer service by bringing in an external provider.
All my in house workshops are tailored to your business or site.
And to guarantee the messages stick all of my workshops are fun, and will get your team actively engaged, so they not only remember the content, but will be motivated to put the ideas and principles into practice straight away.
How many workshops and training sessions have you ever attended and then done nothing different as a result?
My aim is always to help the business identify anything that will help the team to continue to deliver excellent customer service long after I’ve gone.
So during the session we flush out what stops people doing what’s expected.
Investment from
Full day: from £1250 + VAT and expenses
Half day: from £850 + VAT and expenses
If need to develop your team’s customer service skills and you’ve got your own training skills in house, but simply don’t have the time or resources to put together a programme…
I can do all the hard work for you!
Writing training material takes time, effort and skill. So it's easy for training to be out off time and again as nobody has the time to sit down and put together a programme.
Have your own tailor made programme, developed to meet your specific business needs, for you to deliver in house.
Investment from
From £1995 + VAT
Written specifically for hospitality and tourism businesses, this option is ideal if you need something to get you started straight away.
A ready-made customer service training programme covering:
All conveniently broken down into bite size sessions leaving you to decide if you want to deliver it all in one day or break it down to fit your team’s schedules.
All the resources are available to download instantly.
Further options are available if you need a helping hand in delivering the material
Investment from
Digital materials £395 + VAT
Before we do anything we’ll discuss the best options and content for your business, based on your objectives. You may want to cover customer service skills and the customer experience in general, or you may wish to home in on a specific aspect such as complaint handling, upselling or ongoing customer communication. The choice is yours.
The National Coastal Tourism Academy has worked with Caroline at Naturally Loyal for two years now. During that time her skills as a trainer and in an advisory capacity have been invaluable. She has helped the NCTA develop its online training provision for tourism employees on the south coast and many of these have also benefited from both her face to face training sessions. Feedback has been excellent, and we look forward to continuing this fruitful relationship.
Jacky Thorne, National Coastal Tourism Academy
Now we’ve got together to go over the revised drafts you sent over and we are really happy with everything.
The fact that you spent time discussing with us to develop a detailed brief and understand our specific needs made the whole process very easy and by spending the day with us to show exactly how to bring the training to life, you have provided a package that will give value to the charity for years to come.
We are now just working on into context with real life situations that our staff will relate to.
Thank you so much for all of your help, it really is appreciated.
Great North Air Ambulance Service
By avoiding "The 7 common profit plundering SERVICE PITFALLS businesses unwittingly make, leaving their customers feeling unimpressed, uninspired and unloved, and posting poor reviews. … and the simple strategies to overcome them"
If you’re frustrated your customer service training isn’t working, and you’re not giving your customers a consistent customer experience...
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Are you making any of these 7 Big Mistakes Business Owners (or their managers) Unwittingly Make - Resulting in High Staff Turnover, Low Productivity or Inconsistent Customer Service?
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