The CX Coaching Package

Does this describe you…?

  • You’re on a mission to make service and the experience you create for your customers a key point of differentiation and would love to get more business from your existing customers
  • You’re dependent on your team to deliver a memorable customer experience but you get nervous about stepping away from the business as you’re not sure everyone will always deliver a consistent level of service for your customers
  • You’re struggling to find simple and cost effective ways to engage your team or line managers in focusing on service and want to avoid costly mistakes
  • You’ve tried to move things forward but you’re now getting frustrated with the lack of progress

Coaching packages with one-to-one support from me online start from £417 per month. There is a minimum commitment of three months for any coaching programme.

What you get:

  • A minimum of 1 x 90 minute Skype coaching session per month (If you want to fast track you can increase the frequency to weekly, fortnightly, or every three weeks; whatever format and structure suits your needs best*)
  • Fortnightly accountability where you report on progress, record successes and ask for specific support on any areas where you are struggling; to get you and your team into the habit of taking action
  • Emergency e-mail support for those one-off queries between sessions


The results:

  • Actions: total clarity about what you need to work on following each session
  • Accountability: to help you keep on track
  • Achievements: a continual review of the results achieved so you know exactly what's working and what's not so you can continue to achieve results long after our coaching relationship has ended


Your investment:

  • Three-month programme (based on one session per month) £1800 payable in advance
  • 6 session package £3000 (£500 payable monthly*)
  • 6 session package £2500 payable in advance (equivalent to £417 per month*)

+ VAT if applicable
* Not available for fast track.

This programme might also be suitable for key members of your team to help with their day-to-day management, leadership, or in helping them to take on new responsibilities.