Attention owners of hospitality and tourism businesses

"How to get more sales from your existing customers without spending more on marketing"

Whether you own a quirky country pub, a relaxed country house hotel, or an amazing wedding venue…

Or you run a fun filled family farm park, a friendly private members club, or an exclusive use events venue…

Whilst your food, your wine, your décor and facilities are important, none of these alone will create customer loyalty, repeat business or recommendations.

It’s the experience you create for your customers that gets remembered;

…how you make your customers FEEL

This can be your single most valuable competitive advantage.

When you get this right, you will create a buzz amongst your customers… who then become advocates for your business and who spend more, come back more often and happily recommend you to others....

Which means you can spend less on your marketing

And make more profit!

How can I help?

I work with hospitality and tourism businesses, helping find simple ways to increase customer spend and loyalty through their customer service and customer experience.

So that your customers...

      • Spend more
      • Come back more often
      • Are confident to recommend you to others

Let’s chat to work out the route for you to increase customer loyalty and spend. 

Valuable Free Resources from Caroline

The service your customers receive and how this leaves them feeling is your single biggest marketing opportunity.
It becomes part of your brand and the number one way to differentiate your business from your competition.

Don’t leave it to chance.

"I've learned that people will forget what you said,
people will forget what you did,
but people will never forget how you made th
em feel."
                                                                                                    Maya Angelou