Does this describe you?

  • You know providing an excellent customer experience is critical to your reputation and your business’s ongoing success
  • You’re frustrated not everyone in your team recognises its importance and at times it’s easy to sense a lack of engagement from your team members, which naturally has an impact on your customers experience
  • You’re fed up with the lack of consistency due to high staff turnover, which inevitably has an impact on productivity, customer service, and ultimately your profit margins



Set up an Employee Engagement Focus Session, free of charge.

During this laser focused 30 minute telephone/Skype session...

I will walk you through my 5 Step Blueprint so we can pin point the gaps, and identify the key areas of focus to achieving an engaged team. You’ll be bound to get some ah-ha moments, but you’ll also probably also be surprised by the simplicity of some of the things we uncover!

Obviously in 30 minutes we can’t map out your whole employee engagement strategy, but what I can do is help you spot opportunities and some easy wins to work towards a more engaged workforce who will be:

  • more productive
  • loyal to your business
  • giving a better experience for your customers

And ultimately generate more profit.

So that by the end of the call you’ll have at least 3 cost effective strategies you can action straight away to help engage your team in delivering a memorable customer experience and  ensure you have clarity on your way forward

What’s the catch?

If I believe I can help you I will present a plan which I can help you deliver – but only if I believe it is right for you. That’s all!

So if you want to set up a session, click the link below. There is absolutely no charge for this focus session.


These Focus Sessions aren’t for everyone

I only offer 4 of these sessions per month. (My clients pay up to £297 an hour to consult with me, so please recognise how valuable this is.)

Please only sign up for it if:

  • You are prepared and committed to taking some action.
  • You are willing to uncover any obstacles or ways of working that may be preventing you from creating a fully engaged team and from achieving the customer experience you want.
  • And of course you need to be the owner or manager of the business or in a position to implement your plan.

My talent is in helping you get truly focussed on what you need to do to engage your team in delivering a consistently great customer experience.

So, if you qualify, and you’re ready to focus on making your customer experience your key point of differentiation and would like a free 30-minute Focus Session with me, please request your spot by registering on the form below.

To make sure we make absolute maximum return on our time together on the call we’ll get the process started with a questionnaire. This will help get you focussed and helps me prepare.

In order to set up our Focus Session please select a time from the available slots, and include a landline phone number so I can call you. Please note all times are shown in GMT, so please make the appropriate adjustments for your own time zone. So you can get the best from our discussion please select a time when you will be free from distractions, and you can have relevant information to hand. I will shortly send you a brief questionnaire for you to complete in advance of our session so that we can make the most of our time together.

Please request your spot by registering right here.