Thank you for requesting the Customer Service Culture Health Check

Thank you for requesting the Customer Service Culture Health Check.

Before sending you the Health check I’d like to have a quick chat to ensure I send you the most appropriate version for your business, so you can get the most from it.

So I’ll give you a call in the next day or two using the number you provided on the registration form.

I look forward to speaking soon.

Customer Service Training is not a one off exercise! Training on its own is never enough. What happens before and after is just as important if you are to get a return on your investment in customer service training. 

I have worked with Caroline for many years and therefore have complete confidence in her ability to identify the issues and come up with innovative long term solutions that add direct value to the business.

In my role as Food Service Director for Pride Catering Partnership, I had identified two distinct needs

1) Customer Care: A bespoke programme was put together by Caroline and in the first out let we have seen a tangible increase in Sales of around 10 % and an engagement of the team to drive these sales

2) Senior team value: Caroline has began work to ensure our senior team can understand and articulate our value to clients and customers. The first workshop has led to our team questioning what is value work and ensuring that they delegate more effectively. The positive feedback from our team, is that they are now focusing on added value activities and this is helping them manage their workload.

I would not hesitate in recommending Caroline to any business that want real client and customer focus and growth.

Dennis Purcell, Food Service Director, Pride Catering Partnership Ltd

"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." 
Maya Angelou

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