Following on from last week’s email about my biking misadventures; I’d like to share with you today another idea I’ve been reminded of on my road to recovery.
It would be all too easy to put all my focus on all the things I can’t yet do: cook a meal, wear anything with sleeves or simply cut up my food unaided! Let alone drive, ride my bike or dig my garden.
Thinking this way only gets me frustrated.
Instead I focus on how far I’ve come… Getting dressed unaided, opening jars, I even managed to hang out washing and a spot of one-handed ironing the other day!
Of course, I still have goals of what I want to achieve and by when (I’m absolutely determined to get back on my bike again before the summer is out!), but by focusing on those small incremental improvements I’m seeing every day just helps to keep everything in perspective.
So how is this relevant to employee engagement or customer service?
I believe this focus on how far you’ve come is relevant in many ways, but here are just three:
When an employee is under-performing its certainly important to identify the gap between the standard you want and where that person is performing now.
But as they make improvements it’s far more encouraging and motivational to focus on how far they’ve come and improvements that they’ve made rather than focusing solely on the remaining gap.
Which, of course, means the sooner they’re likely to close that gap.
Developing Team Members
When any of your team members are learning a new skill or a new process and it doesn’t work immediately it’s easy for them to get despondent and disheartened, whether this is something that is going to take them a day to master, or a year.
By reviewing how far they’ve come, what they’ve learnt and the little incremental improvements they’ve made it can help keep them engaged as well as learning from the feedback on what’s working and what’s not working.
The same principles can apply in our own personal growth. It could be all too easy to focus on what we have not achieved, rather than thinking just how far we’ve come.
So if you only do one thing, as we near the end of the week look back and identify at least one area in which you or one of your team members has made progress this week… And give yourself or them a pat on the back!Share This: