How to engage and motivate your team

engage and motivate your team Engaging and motivating your team on their return from their Christmas break

When you get home from work can you normally sense what sort of mood everyone else is in? Even when no words are spoken it’s usually pretty easy to tell. Our moods and emotions are usually evident to others from our expressions, behaviours and tone.

I know how difficult it can be to get motivated again after a break. And of course, it can be no different for your team getting back into the swing of things after Christmas.

All of which of course can have an impact on your customers’ experience …and ultimately your bottom line.

So, what can you do to engage and motivate your team?

It’s a self-fulfilling prophecy; if you, or any of your management team, think it’s going to be tough getting back into the swing of things the chances are it will be.

Not just for you, but for your team as well.

We are all familiar with the “Mood Hoovers”; you know – those people who, when you come into work full of the joys of spring, they comment “What are you so flipping happy about?”, sucking all that energy and enthusiasm from you like a Hoover.

Your physiology certainly influences your own feelings, but can also influence the feelings of people around you too. Which means if people mooch around all day fed up about coming back to work after Christmas it will be difficult to engage and motivate your team, as you’re far more likely to elicit negative emotions than if you’re smiling, happy and generally being positive about being back at work.

Like it or not, your mood – and the mood of your managers – has a profound impact on the mood of all those around you. It influences your team’s attitude, their enthusiasm, their willingness to take responsibility, their confidence in you and the business and their loyalty towards you.

And in turn this certainly influences your customers’ perception of you and your team, their level of engagement and ultimately their loyalty to your business.

Being confident, enthusiastic and energetic might not always rub off on everyone else, but it’s a better bet to engage and motivate your team than if you or any of your managers are down and resenting being back.

Take action

If you only do one thing to engage and motivate your team on their return from their Christmas break, find something positive to share with your team and share it with enthusiasm! (…and deal with any Mood Hoovers)

If you’d like more ideas here are 38 Activities to Engage, Energise and Excite your Team in Customer Service


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